Installation Support and Customer Care Specialist

The Brick; Mississauga; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and paramedical benefit

Employee discounts

Career progression opportunities

Flexible benefits package

Job summary

Trans Global Service is seeking a customer service professional to join our expanding team in Canada’s largest service repair and installation network. You will provide courteous, prompt support to customers over the phone and email, aiming for first contact resolution and high customer satisfaction.

The role demands excellent communication, meticulous data entry, and the ability to work with peers and management to address concerns efficiently. Bilingual English/French is an asset.

Qualifications

• Experience in a call centre or customer service environment.
• Excellent data entry and keyboarding skills.
• Bilingual English & French is an asset.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide courteous, prompt, and professional service to customers via phone and email with goal of first contact resolution.
• Collaborate with peers and management to address customer concerns efficiently.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions and promote customer loyalty.
• Deliver best-in-class service on appliance installation and assembly.
• Explain installation processes to retailers and customers.
• Communicate with retailers and customers verbally and electronically.
• Maintain up-to-date knowledge of policies, procedures, and products.
• Process routine clerical transactions between calls.
• Coordinate with networked service providers.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Multitasking

Problem solving

Bilingual English/French

Teamwork

Phone etiquette

Independent work

Tools

MS Office

Job description

Trans Global Service is seeking a customer service professional to join our expanding team in Canada’s largest service repair and installation network. You will provide courteous, prompt support to customers over the phone and email, aiming for first contact resolution and high customer satisfaction.

The role demands excellent communication, meticulous data entry, and the ability to work with peers and management to address concerns efficiently. Bilingual English/French is an asset.