Installation Customer Care Specialist

Trans Global; Montréal-Est; On-site; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Paramedical services

Employee discounts

Job summary

Trans Global is expanding its customer service team in Canada’s largest service repair and installation company. The role focuses on courteous, prompt support by phone and email to resolve questions with first contact resolution, and to promote loyalty through exceptional service.

The package includes health, dental and paramedical services, employee discounts, and opportunities for career progression. Candidates should have call centre or customer service experience, professional etiquette,

Qualifications

• Previous experience in a call centre or customer service environment is required.
• Excellent professional phone and email etiquette is expected.
• Bilingual English & French is an asset; strong written and verbal communication is essential.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone and email.
• Resolve customer questions and concerns with first contact resolution.
• Follow up with customers to identify and support their needs and promote loyalty.

Skills

Call center experience

Bilingual EN/FR

Attention to detail

Data entry

Communication skills

Office suite

Education

High school diploma

Post-secondary considered

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Trans Global is expanding its customer service team in Canada’s largest service repair and installation company. The role focuses on courteous, prompt support by phone and email to resolve questions with first contact resolution, and to promote loyalty through exceptional service.

The package includes health, dental and paramedical services, employee discounts, and opportunities for career progression. Candidates should have call centre or customer service experience, professional etiquette,