Install Operations Manager, Amazon Key

Amazon; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as an Install Operations Manager, where you'll play a crucial role in enhancing the delivery experience through innovative IoT technologies. Collaborate with vendors and the Business Development team to maximize productivity and streamline operations. Your expertise in sales processes and vendor management will be key in driving success. This dynamic role offers the chance to work in a high-growth environment, making a significant impact on customer satisfaction and operational efficiency. If you're passionate about technology and operational excellence, this opportunity is perfect for you.

Qualifications

• 5+ years of experience with Microsoft Excel and sales CRM tools.
• Experience managing channel partners and security integrators.

Responsibilities

• Manage ongoing communication with Access Controls companies.
• Conduct sales calls to vendor customers to generate business.

Skills

Microsoft Excel

Sales Process Management

Vendor Relationship Management

Sales CRM Tools

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Economics

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Tools

Salesforce

Job description

DESCRIPTION

Come join the Amazon Key team to help transform the delivery experience for customers with unprecedented quality, efficiency, and scale. Each time a package is delivered by an Amazon associate, technology is involved both at the scene and behind the scenes. Currently, Key for Business Technology supports Amazon Logistics, Prime NOW, and Amazon Flex, with scope expanding daily.

Our team seeks motivated, multi-talented individuals passionate about maintaining and developing strong vendor relationships. Our vendors provide their customers with our IoT (Internet of Things) technologies. We develop technology solutions including devices, hardware, and software that match customer needs and delivery capacity with precision and efficiency, enhancing the delivery experience with unprecedented quality, productivity, and scale.

Role Overview

As an Install Operations Manager, you will help our vendors maximize productivity through pipeline management, motivation, and consistent communication. You will collaborate closely with our Business Development team and significantly impact the Key for Business team.

Key Job Responsibilities

• Manage ongoing communication with Access Controls companies, including:
• Vendor onboarding
• Pipeline review
• Sales calls to customers
• Device cycle counts
• Agreement review

A Day in the Life

Each day varies but typically includes:

• Calls and emails to partners/vendors to determine their projected weekly work
• Review of installation agreements and recording results
• Sales calls to vendor customers to generate business
• Email and phone communication to dispatch service calls

About the Team

We are the Amazon Key Install Operations team, helping customers receive packages securely and on time at multifamily properties with Access Controls by working with property gate and door vendors. Our devices authorize entry without resident or staff contact, adding security through driver entry tracking.

Basic Qualifications

• 5+ years of experience with Microsoft Excel
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related fields
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining, and implementing sales processes, procedures, and policies
• Experience managing channel partners and security integrators

Preferred Qualifications

• 5+ years of experience in finance, business management, and sales operations
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. If your region isn't listed, contact your Recruiting Partner.