Inside Sales Supervisor

Randstad Canada; Mississauga; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive salary 65,000–70,000 CAD

Annual performance bonus

100% medication insurance coverage (3+

2% employer RRSP match

3 weeks vacation and paid sick days

Advancement opportunities Canada-wide

Free on-site parking

Job summary

Randstad Canada is seeking an Inside Sales Supervisor at our Mississauga head office to lead a young, ambitious team in a hands-on role. You will coach staff, manage vacation and sick days, and conduct annual reviews while using KPIs to drive improvements.

The role requires on-site presence and close collaboration with vendors and the Distribution Center to maintain excellence. Ideal candidates bring 3–5 years of supervisory experience in industrial distribution, with ERP/CRM familiarity and a

Qualifications

• 3 to 5 years of supervisory or team lead experience in a professional environment.
• Essential industry experience in factory automation, pneumatics, or electrical distribution.
• Solid understanding of the industrial distribution sector and supply chain deliverables.
• Experience managing an inside sales or customer service team is highly preferred.
• Must be comfortable working 100% on-site at the Mississauga head office.
• Familiarity with ERP and CRM tools is an asset.

Responsibilities

• Conduct regular coaching sessions and provide positive micromanagement to help a young team develop their industry expertise.
• Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution.
• Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews.
• Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes.
• Foster a collaborative "one team" culture, occasionally supporting the Distribution Center during high-volume periods.
• Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Mississauga head office.

Skills

Team leadership

Conflict resolution

Mentorship

KPI monitoring

ERP/CRM familiarity

Tools

ERP systems

CRM tools

Job description

Advantages

• Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates.


• Annual company-wide performance bonus and yearly salary adjustments every spring.


• Comprehensive benefits package including 100% medication insurance coverage starting after 3 months.


• Group RRSP program with a 2% employer match.


• 3 weeks of vacation and paid sick days.


• Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization.


• Free on site parking.

Responsibilities

• Conduct regular coaching sessions and provide \"positive micromanagement\" to help a young team develop their industry expertise.


• Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution.


• Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews.


• Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes.


• Foster a collaborative \"one team\" culture, occasionally supporting the Distribution Center during high-volume periods.


• Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Mississauga head office.

Qualifications

• 3 to 5 years of supervisory or team lead experience in a professional environment with strong conflict resolution capabilities and the maturity to handle tough conversations in a motivating light.


• Essential industry experience in factory automation, pneumatics, or electrical distribution.


• Solid understanding of the industrial distribution sector and the importance of supply chain deliverables.


• Previous experience managing an inside sales or customer service team is highly preferred.


• Must be comfortable working 100% on-site at the Mississauga head office.


• Familiarity with ERP and CRM tools is an asset.

Are you a dynamic leader with a passion for factory automation and industrial distribution? Are you looking to make a significant impact by mentoring a growing team while staying connected to the technical world of pneumatics and electrical components? Our recruiters at Randstad Professional are experts in the sales landscape, and we are currently seeking an experienced Inside Sales Supervisor to lead a dedicated team at our client's head office in Mississauga.

As an Inside Sales Supervisor, you will be the cornerstone of the Mississauga branch's internal operations. Unlike a standard management role, this position requires a \"hands-on\" leader who enjoys coaching a young, ambitious team. You will be responsible for navigating diverse personalities, fostering a professional yet supportive culture, and ensuring that the Mississauga Distribution Center maintains its reputation for excellence. If you are a professional who thrives in a business-casual environment where the owners know your name and your career growth is a priority, this Inside Sales Supervisor opportunity is for you.

You must be a master of conflict resolution and mentorship. You will oversee the daily flow of the office, managing everything from high-profile vendor interactions to helping the warehouse during peak periods. Our client prioritizes quality over quantity; therefore, you will use KPIs not as a hammer, but as a diagnostic tool to identify training needs and ensure a healthy workload for your staff. This role is perfect for a leader who understands that in industrial distribution, technical knowledge is the foundation of effective leadership.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.