Inside Sales & Service Specialist

The Fastener Group; Vernon; On-site; CAD 47,000 - 49,000; Full time

Benefits offered by this job

Employee Incentive Program

Employee & Family Assistance Program

Generous time off

Job summary

The Fastener Group in Vernon is seeking an Inside Sales & Service Representative to process customer orders and answer inquiries about products, pricing, and availability. You will ensure a smooth sales experience by delivering prompt, professional service and accurate product knowledge.

The role emphasizes teamwork, a strong work ethic, and a positive attitude in a fast-paced environment. Responsibilities include handling calls, emails, walk-in customers, providing pricing and inventory

Qualifications

• 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
• Strong work ethic and ability to deliver exceptional service in a fast-paced environment.
• Strong written and verbal communication skills and ability to work with diverse groups.
• Excellent time management with multiple priorities and attention to detail.
• Willingness to learn new software programs and gain product knowledge.

Responsibilities

• Answer phone calls, emails, and assist walk-in customers professionally.
• Provide best-in-class customer service and resolve issues promptly.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications.
• Support Outside Sales Reps in quotes and orders.
• Help organize showroom and stock shelves.
• Other duties as assigned by the manager.

Skills

Customer service

Communication skills

Time management

Multitasking

Team player

Self-starter

Positive attitude

Tools

Order entry system

Job description

The Fastener Group in Vernon is seeking an Inside Sales & Service Representative to process customer orders and answer inquiries about products, pricing, and availability. You will ensure a smooth sales experience by delivering prompt, professional service and accurate product knowledge.

The role emphasizes teamwork, a strong work ethic, and a positive attitude in a fast-paced environment. Responsibilities include handling calls, emails, walk-in customers, providing pricing and inventory