Inside Sales Representative/Sales Administrator

BOXX Modular (Canada); Hamilton; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to join their dynamic team. This role is crucial for managing customer inquiries, preparing quotations, and supporting the sales team in maximizing sales opportunities. The ideal candidate will be eager to grow into an outside sales role, showcasing strong customer service and sales skills. You'll be part of a collaborative environment that values your contributions and offers opportunities for career progression. If you're motivated and looking to make a significant impact in a thriving company, this is the perfect opportunity for you.

Qualifications

• 1+ years of experience in sales or customer service is required.
• Strong phone presence and communication skills are essential.

Responsibilities

• Handle incoming inquiries and prepare quotations for products and services.
• Support the sales team with documentation and customer relationship management.
• Track sales and rentals, ensuring customer satisfaction post-sale.

Skills

Customer Service

Sales

Organization

Communication

Problem Solving

Technical Competency

CRM Software

Microsoft Office

Education

Bachelor’s degree in business administration, sales or marketing

Proven inside sales experience

Tools

Salesforce

CRM Software

Job description

Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way – this is our challenge, our call to action, our why!

We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it!

We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.

BOXX Modular (Canada), a business of Black Diamond Group, rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons.

BOXX Modular is hiring for an Inside Sales Representative for our Stoney Creek, Ontario branch.

Reporting to the Branch Sales Manager,you will work cooperatively with outside sales and other members of the BOXX Modular team. The role is responsible for handling incoming inquiries (phone, email or in person), preparing quotations for products and services, prospecting and qualifying leads for new business, and developing and maintaining customer relationships while promoting all products to maximize sales opportunities. You will be selling modular workforce lodging and buildings, storage units, and accessories.

The ideal candidate will be eager, energetic and motivated to grow into an outside sales representative role in the future. Experience in customer service and/or sales, preferably within a B2B industrial environment, with strong organizational skills is required.

Responsibilities

• Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data.
• Manage customer inquiries and prioritize customer requests that arise if Sales Representatives are unavailable.
• Recommend alternate products based on cost, availability or specifications.
• Present price and terms in accordance with standard procedures.
• Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Respond, evaluate, document and resolve all product inquiries and issues in a timely manner.
• Track and communicate sales and rentals relative to target to Branch Sales Manager as required. This includes maintaining up-to-date profiles of key customers, sales and rental contract documentation into CRM tools.
• Manage, track and submit operational and business development expenditures to Branch Manager in a timely fashion.
• Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Identify trends in customer satisfaction or dissatisfaction
• Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory.

Qualifications

• Bachelor’s degree in business administration, sales or marketing or a relevant related field is an asset, a combination of education and/or proven inside sales experience will be considered,
• 1+ years of experience in a sales or customer service environment with within manufacturing, energy, construction, government and military, mining, or rental business sector,
• Strong Phone presence and experience with phone sales and service,
• Strong communication skills - written, verbal and listening, to maximize results external customers,
• Demonstrable skills in organization, problem solving, flexibility, ability to multi-task, and self-direction,
• Technical competency and proficiency in Microsoft office and CRM software (SALESFORCE)
• Valid vehicle operator’s license is a requirement.

We are an Equal Opportunity Employer

Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.