Sales Specialist

Cogeco Inc.; Burlington; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Sales Specialist for a remote opportunity in Burlington, Ontario. This role focuses on maximizing sales through inbound and outbound calls, providing exceptional customer service, and resolving issues. The ideal candidate thrives in a competitive environment and possesses strong communication skills. Join a diverse team dedicated to customer satisfaction and growth.

Qualifications

• 1-3 years of sales and customer service experience, preferably in a call center.
• Strong communication skills and KPI performance.

Responsibilities

• Promote and upsell products and services with each customer contact.
• Make outbound calls to maximize sales and renew contracts.
• Resolve billing inquiries and service discrepancies.

Skills

Communication

Customer Service

Problem Solving

Detail-Oriented

Education

High school diploma

Post-secondary preferred

Tools

Windows

Google Suite

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies, and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The role focuses on maximizing sales opportunities, resolving customer issues, and providing high-quality customer service while proactively seeking new sales through outbound calling. The ideal candidate is highly driven, consistently meets or exceeds targets, thrives on competition and achievement, and is resilient in overcoming rejection.

This is a province-wide, remote (WFH) opportunity.

Responsibilities:

1. Promote and upsell products and services with each customer contact, process orders.
2. Answer customer inquiries, offer solutions, and meet/exceed quality and sales targets.
3. Highlight features and benefits of our products and handle competitive issues confidently.
4. Retain customers expressing intent to cancel or downgrade services.
5. Make outbound calls to maximize sales, renew contracts, upsell, and follow up.
6. Input data accurately for all customer requests.
7. Resolve billing inquiries and service discrepancies, process refunds with supervisor approval.
8. Assist with departmental requests and special projects.
9. Participate in sales training and procedural updates.
10. Handle escalated customer inquiries efficiently.
11. Respond to customer questions with soft skills, demonstrating value of our products.
12. Work to resolve issues related to service downgrades or disconnections, emphasizing product advantages.
13. Ensure health and safety protocols are followed.
14. Respond to customer needs promptly, ensuring solutions meet their requirements.
15. This is a province-wide (Ontario) role with options for permanent home-based or hybrid work.

Qualifications:

• High school diploma required; post-secondary preferred.
• 1-3 years of sales and customer service experience, preferably in a call center.
• Strong communication skills, customer service, and KPI performance.
• Interpersonal skills, professional etiquette, and presentation.
• Detail-oriented, problem-solving skills, self-motivated.
• Experience with inbound/outbound sales, Windows, Google Suite, and knowledge of broadband/telecom industries is a plus.
• Flexible hours, including shifts in a 24/7 environment.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

We are committed to diversity and inclusion. If you require accommodations during the application process, please contact us at [e-mail].