Inside Sales Representative, Lethbridge North

FOUNTAIN TIRE LTD; Lethbridge; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Health & dental

RRSP matching

Training & growth

Team & customers

Day shifts

Employee tire discount

Job summary

Fountain Tire Lethbridge North (804 36 Street) is seeking a friendly Inside Sales Representative/Service Writer to join our team. You will create work orders, quote services, and coordinate with technicians while providing top-notch customer service.

This role offers day shifts, comprehensive benefits including health, dental, and vision with RRSP matching, training and advancement opportunities, and employee discounts on tires and services.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Excellent customer service and a positive attitude are essential.
• Strong listening and communication skills to identify customer needs and provide recommendations.
• A valid driver’s license is required and a clean driving record is expected.

Responsibilities

• Create work orders and arrange bookings, relaying details to technicians.
• Provide service quotes, obtain customer authorization, close sales, and follow up.
• Proactively call customers to assess satisfaction with services received.
• Recommend tire, wheel, and mechanical services to customers; ensure accurate billing.

Skills

Customer service

Communication

Active listening

Team player

Attention to detail

Job description

Overview

Fountain Tire Lethbridge North (804 36 Street), is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative/Service Writer!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive wages based on previous experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• A valid driver's license is a must. We also need to see that you are responsible on the road by providing a satisfactory driver's abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.