Counter Sales Representative - Calgary, AB (Foothills)

The Bolt Supply House Ltd; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health & dental

Retirement plan

Life insurance

EAP

Vacation time

Wellness reimbursement

Job summary

The Bolt Supply House Ltd is seeking a reliable Counter Sales Representative in Calgary, AB. You will support branch sales and warehouse operations in a fast-paced industrial setting, assisting customers, processing orders, and maintaining inventory accuracy.

Bring 2+ years of related experience, strong service skills, and proficiency with ERP/order entry systems and Microsoft Office. Forklift experience is a plus in this role tied to daily counter operations.

Qualifications

• 2+ years in Industrial MRO or related environment.
• Strong customer service skills and professional attitude.
• Experience with warehouse equipment is a plus.
• Clear communication and ability to multitask in a fast-paced setting.
• Proficiency with ERP/order entry systems and Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and email with expertise.
• Assess needs and recommend products, pricing, and availability.
• Provide updates on stock, shipments, and timelines.
• Coordinate with vendors and internal teams for order fulfillment.
• Maintain organized counter and storefront area.
• Support shipping, receiving, and inventory accuracy.
• Maintain professional branch presence and follow procedures.

Skills

Customer service

Warehouse operations

ERP/order entry

Microsoft Excel

Outlook

Inventory management

Tools

ERP system

Microsoft Excel

Outlook

Job description

Build Your Career with a National Organization Where Your Expertise Makes an Impact

COMPANY OVERVIEW

The Bolt Supply House, Source Atlantic, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Counter Sales Representative based out of our Calgary, AB location (Bay 78, 5329 - 72 Avenue SE).

POSITION OVERVIEW

We are seeking a dependable, customer-focused professional to support both branch sales and warehouse operations in a fast-paced industrial environment. This role plays a key part in ensuring seamless daily operations—from assisting customers and processing orders, to maintaining accurate inventory and coordinating shipments.

RESPONSIBILITIES

• Respond to customer inquiries via in-person, phone, and email with professionalism and technical expertise
• Assess customer needs and recommend appropriate products, pricing, availability, and alternative solutions
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Help maintain an organized, stocked, and professional counter & storefront area
• Build and maintain strong relationships with new and repeat customers
• Support with shipping, receiving, inventory counts and maintain accurate system information
• Uphold company policies and procedures while maintaining a professional branch presence
• Perform other branch and counter-related duties as assigned

QUALIFICATIONS

• 2+ years of experience in Industrial MRO, fasteners, components, or related environment is required
• Strong customer service skills with a professional, positive attitude
• Experience operating warehouse equipment including forklifts, pallet jacks, and other material handling tools would be an asset
• Clear and effective communication skills
• Able to work in a fast-paced environment and manage multiple tasks simultaneously
• Solid problem-solving skills with strong attention to detail and accuracy
• Strong time management skills with the ability to work independently and as part of a team
• Honest, dependable, and punctual with a proactive work ethic
• Capable of following written instructions, safety procedures, and documented processes
• Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems
• Working knowledge of business math including pricing, measurements, ratios, etc

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A flexible health, drug, and dental plan tailored to your well-being.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.