Inside Sales Representative - Aurora

Kinetic Search Group; Aurora; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Mentorship

Onboarding & training

Job summary

Our client in Canada’s electrical infrastructure sector is seeking an Inside Sales Representative to support quotations, product selection, order management, and account development. You will collaborate with Outside Sales, suppliers, operations, and key customers to keep critical infrastructure projects on schedule.

Ideal candidates have 2-3 years in inside sales or related roles, strong customer service skills, and a willingness to learn about medium- and high-voltage equipment and associated

Qualifications

• 2-3 years of Inside Sales, Customer Service, or Account Management experience within industrial distribution, electrical products, construction, manufacturing, wholesale, or technical sales.
• Exceptional customer service and relationship-building skills.
• Strong communication skills with the ability to confidently interact with customers and internal teams.
• Excellent organizational skills with the ability to prioritize multiple projects simultaneously.
• Strong attention to detail and accuracy when preparing quotations and processing orders.
• Comfortable learning technical products and industry applications.
• Self-motivated, positive, and eager to learn.
• Proficiency with Microsoft Office and CRM or ERP systems.

Responsibilities

• Build strong relationships with existing customers while delivering responsive, professional service.
• Become a trusted point of contact for customer inquiries, quotations, product recommendations, and project support.
• Maintain regular communication with customers regarding pricing, product availability, lead times, and order status.
• Support the Outside Sales team in managing strategic customer accounts and developing new business opportunities.
• Prepare accurate quotations for utility, industrial, municipal, and infrastructure projects.
• Source products from leading manufacturers to provide complete customer solutions.
• Identify opportunities to upsell complementary products and increase customer value.
• Follow up on quotations to maximize conversion opportunities and strengthen customer relationships.
• Process customer orders accurately and efficiently.
• Coordinate with purchasing, suppliers, logistics, and warehouse teams to expedite critical orders.
• Monitor project timelines to ensure on-time delivery of materials supporting major infrastructure projects.
• Resolve customer issues quickly while maintaining a high level of customer satisfaction.
• Develop expertise across a broad portfolio of electrical infrastructure products and related engineered solutions.

Skills

Inside Sales

Customer Service

CRM software

ERP software

Tools

CRM software

ERP software

Job description

Our client is one of Canada's most respected distributors of engineered electrical and utility infrastructure solutions, supporting the modernization of the nation's power grid and critical infrastructure. Serving electric utilities, municipalities, EPC firms, contractors, renewable energy developers, and industrial customers across Canada, the organization supplies the products and technical expertise required for transmission, distribution, substation, and grid modernization projects.

As electrification, renewable energy, electric vehicle infrastructure, and grid expansion continue to accelerate across North America, demand for innovative electrical infrastructure solutions has never been stronger. This is an exceptional opportunity to build a long-term career within one of the fastest-growing sectors of the industrial marketplace while receiving comprehensive product and industry training from experienced professionals.

As an Inside Sales Representative, you will become a trusted resource for customers by supporting quotations, technical product selection, order management, and account development. Working closely with Outside Sales, suppliers, operations, and key customers, you'll help deliver exceptional service while ensuring critical infrastructure projects stay on schedule.

This position is ideal for someone who enjoys building relationships, solving customer challenges, and developing technical expertise within a collaborative, team-oriented sales environment. No prior utility industry experience is required; your attitude, curiosity, and desire to learn are far more important.

What You'll Be Doing

Customer Relationship Management

• Build strong relationships with existing customers while delivering responsive, professional service.
• Become a trusted point of contact for customer inquiries, quotations, product recommendations, and project support.
• Maintain regular communication with customers regarding pricing, product availability, lead times, and order status.
• Support the Outside Sales team in managing strategic customer accounts and developing new business opportunities.
• Prepare accurate quotations for utility, industrial, municipal, and infrastructure projects.
• Source products from leading manufacturers to provide complete customer solutions.
• Identify opportunities to upsell complementary products and increase customer value.
• Follow up on quotations to maximize conversion opportunities and strengthen customer relationships.

Order Management & Project Support

• Process customer orders accurately and efficiently.
• Coordinate with purchasing, suppliers, logistics, and warehouse teams to expedite critical orders.
• Monitor project timelines to ensure on-time delivery of materials supporting major infrastructure projects.
• Resolve customer issues quickly while maintaining a high level of customer satisfaction.

Technical Product Development

• Develop expertise across a broad portfolio of electrical infrastructure products including medium and high-voltage equipment, cable accessories, connectors, grounding systems, transformers, switchgear, wire and cable, utility hardware, and related engineered solutions.
• Learn to interpret customer requirements and recommend appropriate solutions.
• Continuously expand your technical knowledge through manufacturer training and internal development programs.

What We're Looking For

• 2-3 years of Inside Sales, Customer Service, or Account Management experience within industrial distribution, electrical products, construction, manufacturing, wholesale, or technical sales.
• Exceptional customer service and relationship-building skills.
• Strong communication skills with the ability to confidently interact with customers and internal teams.
• Excellent organizational skills with the ability to prioritize multiple projects simultaneously.
• Strong attention to detail and accuracy when preparing quotations and processing orders.
• Comfortable learning technical products and industry applications.
• Self-motivated, positive, and eager to learn.
• Proficiency with Microsoft Office and CRM or ERP systems.

Why This Opportunity

• Join an industry leader supporting Canada's rapidly expanding electrification and utility infrastructure markets.
• Extensive onboarding, product training, and mentorship from highly experienced industry professionals.
• Exposure to large-scale infrastructure, renewable energy, utility, industrial, and transmission projects.
• Work with globally recognized manufacturers and leading-edge electrical technologies.
• Collaborative, supportive team environment that values learning and career development.
• Competitive compensation package with comprehensive benefits.
• Excellent long-term career advancement opportunities within a growing national organization.

If you're looking to build a rewarding career in technical sales while working with a company that is helping shape the future of Canada's electrical infrastructure, we would welcome the opportunity to speak with you.