Inside Sales Representative

Air Liquide; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Job summary

Air Liquide in Winnipeg, Manitoba seeks a front-line customer service professional to advise customers on products, prices and availability while ensuring GMP compliance. You will process orders, prepare quotes and support account executives, with occasional cold-calling and post-sales follow-up.

Knowledge of welding products is a plus, and you should be comfortable working with computer systems and Google Suite. Forklift experience and the ability to lift 50 lbs are assets.

Qualifications

• 2–5 years of industry experience in customer service or sales of welding/industrial products.
• Knowledge of welding processes and products is an asset.
• Good knowledge of computer systems and Google Suite.
• Secondary diploma required.
• Positive attitude with customer-service focus.
• Forklift experience is an asset.
• Ability to lift 50 lbs.

Responsibilities

• Listen actively to customers to advise on products, prices and availability and to satisfy needs.
• Adhere to GMP as it pertains to medical gases and medical devices within role scope.
• Receive and process customer orders via phone, email, fax, etc.
• Prepare quotations and standard tender requests.
• Provide back-office support to local account executives.
• Perform phone cold-calls for network customers and blitz in some markets.
• Post-sales follow-up to ensure customer satisfaction.
• Organise product displays in-store and ensure clean, organized layouts.
• Process and confirm delivery slips and communicate with logistics for cylinder replenishment.
• Utilize welding knowledge to deliver products and help customers choose supplies.
• Learn new computer systems to provide accurate information, pricing and quotes.
• Learn how to track orders and cylinders and expand knowledge in logistics.
• Work in a clean environment while maintaining product displays.
• Engage with customers on front line and during deliveries to grow advancement opportunities.

Skills

Customer service

Sales

Welding knowledge

Forklift experience

Ability to lift 50lbs

Education

Secondary diploma

Tools

Google Suite

Job description

How will you CONTRIBUTE and GROW?

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to:

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Adheres to, and follows Good Manufacturing Practices (GMP) as it pertains to medical gases, and medical devices within the scope of their role.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone "cold-calls" for network customers and "blitz" in some market segments.
• Does post-sales follow-up to ensure customer satisfaction
• Organises the display of products in the store
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics
• Work in a clean and organized environment by maintaining our product displays
• Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!

Are you a MATCH?

• 2 to 5 years of industry experience, customer service or sales of welding or industrial products
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• A positive attitude and customer service focus
• Forklift experience would be an asset as well
• Ability to lift 50lbs

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.