Inside Sales Representative

Air Liquide; Greater Sudbury; On-site; CAD 42,000 - 64,000; Full time

Job summary

Air Liquide in Sudbury, ON is seeking an Inside Sales Representative to build lasting relationships with customers and advise on products, prices and availability. You will learn to process orders, prepare quotations, and support the local account executives while expanding our market reach.

You will also engage in follow-ups to ensure satisfaction, plan deliveries, and collaborate with logistics to keep cylinders replenished, all while upholding safety and quality standards in a dynamic

Qualifications

• 1 year in a retail/industrial sales environment.
• Knowledge of welding processes and products is an asset but not mandatory.
• Good knowledge of computer systems and Google Suite.
• Secondary diploma.
• A positive attitude and customer service focus.
• Promoting and Achieving Safety.
• Teamwork.
• Forklift Experience.
• DZ License, not mandatory - Asset.

Responsibilities

• Build lasting relationships with customers and advise on products, prices and availability.
• Receives and processes customer orders (phone, email, fax, etc).
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone cold-calls for network customers and blitz in some market segments.
• Does post-sales follow-up to ensure customer satisfaction.
• Organizes the display of products in the store.
• Identifies and respects our commitment to our customers and ensures deliveries are on time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use welding knowledge to deliver products to customers and help them find supplies; learn new computer systems for accurate quotes.
• Learn how to track orders/cylinders and expand knowledge in logistics.
• Plan routes for delivery and follow Air Liquide's safety policies diligently.
• Work in a clean and organized environment by maintaining product displays and learn about our customer base.

Skills

Customer service

Teamwork

Safety awareness

Forklift experience

Google Suite

Computer skills

Welding knowledge

DZ license asset

Education

Secondary diploma

Tools

N/A

Job description

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide, we RESPECT, HONOR and VALUE diversity. Air Liquide is seeking an Inside Sales Representative.

This position is located at Sudbury, ON.

Job Summary:

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual!

Key Responsibilities:

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone “cold-calls” for network customers and “blitz” in some market segments
• Does post-sales follow-up to ensure customer satisfaction
• Organizes the display of products in the store
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics
• Plan routes for delivery and follow ALC's safety policies diligently
• Work in a clean and organized environment by maintaining our product displays Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!

Required Qualifications:

• 1 year in a retail/industrial sales environment
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• A positive attitude and customer service focus
• Promoting and Achieving Safety
• Teamwork
• Forklift Experience
• DZ License, not mandatory - Asset

Physical requirements:

• Ability to roll cylinders as necessary.
• Lifting up to 50 pounds on an occasional basis

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.