Inside Sales Development Representative

VitalAire Canada Inc.; Burlington; On-site; CAD 51,000 - 69,000; Full time

Job summary

Air Liquide Canada is hiring an Inside Sales Development Representative in Burlington, ON. The role blends counter sales with field support, including cold calling to grow our industrial customer base and strategic account development.

You will manage the full sales cycle, from initial contact to quotations and tender responses, while ensuring accurate order processing across channels and timely delivery. A strong customer service mindset is essential.

Qualifications

• 2+ years of experience in a retail or industrial sales environment.
• Strong knowledge of Google Workspace (Google Suite) and general computer systems.
• High school diploma or equivalent.
• Excellent customer service focus and a positive attitude.
• Ability to physically lift up to 50 lbs regularly and maintain safety.

Responsibilities

• Actively advise customers on products, pricing, and availability while providing tailored solutions.
• Identify and qualify high-potential prospects through proactive outreach, including cold-calling, networking, and lead follow-up.
• Manage the full sales cycle from initial contact to generating quotations and responding to tenders.
• Receive and process customer orders accurately across multiple channels (phone, email, in-person) and coordinate timely delivery.
• Promote industrial products to generate sales while identifying upselling and cross-selling opportunities.
• Oversee store inventory, maintain organized product displays, and communicate replenishment needs.
• Resolve customer inquiries and perform post-sales follow-ups to maintain strong relationships and client retention.
• Collaborate closely with inside sales representatives and account managers to maximize market presence and achieve overall sales objectives.

Skills

Customer service

Sales experience

Cold calling

Team collaboration

Education

High school diploma or equivalent

Tools

Google Workspace

SAP

Job description

How will you CONTRIBUTE and GROW?

At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Air Liquide is Hiring for a Inside Sales Development Representative.

Starting Salary: $60,000
Location: Burlington, ON
Job Type: Full-time

Job Summary: The Inside Sales Development Representative plays a vital role in the growth and retention of our industrial customer base. This role merges counter sales activities with time spent supporting our existing customer base on the road, as well as cold calling to bring in new business. It includes strategic account management and the mission to identify, qualify, and develop new business.

Key Responsibilities

• Actively advise customers on products, pricing, and availability while providing tailored solutions.
• Identify and qualify high-potential prospects through proactive outreach, including cold-calling, networking, and lead follow-up.
• Manage the full sales cycle from initial contact to generating quotations and responding to tenders.
• Receive and process customer orders accurately across multiple channels (phone, email, in-person) and coordinate timely delivery.
• Promote industrial products to generate sales while identifying upselling and cross-selling opportunities.
• Oversee store inventory, maintain organized product displays, and communicate replenishment needs.
• Resolve customer inquiries and perform post-sales follow-ups to maintain strong relationships and client retention.
• Collaborate closely with inside sales representatives and account managers to maximize market presence and achieve overall sales objectives.

Are you a MATCH?

Required Qualifications

• 2+ years of experience in a retail or industrial sales environment
• Strong knowledge of Google Workspace (Google Suite) and general computer systems
• High school diploma or equivalent
• Excellent customer service focus and a positive attitude
• Ability to physically lift up to 50 lbs on a regular basis
• Commitment to promoting and maintaining a safe working environment

Preferred qualifications

• Knowledge of welding processes and products is a strong asset
• Experience using SAP is an asset

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!