Inside Sales Representative

Marketing Impact Limited; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Marketing Impact Limited in Vaughan, Canada is seeking a customer-focused Inside Sales Representative who enjoys developing relationships, solving problems and turning opportunities into results. You will connect with new and existing customers, learn about their merchandising needs and recommend practical solutions.

Work with our sales and operations teams to turn inquiries into opportunities and long-term partnerships.

Qualifications

• Experience in inside sales, B2B sales, account management or a related customer-facing role.
• Clear written and verbal communication skills, including effective telephone and email engagement.
• Ability to listen, ask thoughtful questions and recommend practical solutions.
• Strong organization, follow-through and ability to manage multiple opportunities.
• Comfort with CRM software, Microsoft Office and sales reporting tools.
• Self-motivation, sound judgment and a collaborative, results-oriented approach.

Responsibilities

• Develop and maintain strong relationships with existing customers through proactive communication and follow-up.
• Identify new business opportunities through outbound prospecting, inbound inquiries and lead follow-up.
• Understand customer merchandising challenges and recommend appropriate products and solutions.
• Work toward agreed sales targets through new customer acquisition, account development and repeat business.
• Identify cross-selling and upselling opportunities that deliver customer value.
• Prepare and follow up on quotations, product recommendations and proposals.
• Maintain an active pipeline and move opportunities from initial contact through to closure.
• Respond promptly and professionally to inquiries and customer concerns.
• Collaborate with sales, customer service, design and operations to communicate requirements and manage expectations.
• Record customer interactions, activities and opportunities accurately in the CRM system.
• Track performance against agreed sales measures and share pipeline updates.

Skills

Inside sales experience

B2B sales

Account management

Customer-facing

Education

Business/Marketing education or equivalent

Tools

CRM software

Microsoft Office

Job description

MAKE AN IMPACT. BUILD RELATIONSHIPS. DRIVE GROWTH.

Marketing Impact Limited helps retailers and consumer brands bring products to life through retail displays, merchandising systems and custom solutions. We are looking for a customer-focused Inside Sales Representative who enjoys developing relationships, solving problems and turning opportunities into results.

The opportunity

You will connect with new and existing customers, learn about their merchandising needs and recommend practical solutions. Working with our sales and operations colleagues, you will help turn inquiries into opportunities and opportunities into long-term partnerships.

What you will do:

• Develop and maintain strong relationships with existing customers through proactive communication and follow-up.
• Identify new business opportunities through outbound prospecting, inbound inquiries and lead follow-up.
• Understand customer merchandising challenges and recommend appropriate products and solutions.
• Work toward agreed sales targets through new customer acquisition, account development and repeat business.
• Identify cross-selling and upselling opportunities that deliver customer value.
• Prepare and follow up on quotations, product recommendations and proposals.
• Maintain an active pipeline and move opportunities from initial contact through to closure.
• Respond promptly and professionally to inquiries and customer concerns.
• Collaborate with sales, customer service, design and operations to communicate requirements and manage expectations.
• Record customer interactions, activities and opportunities accurately in the CRM system.
• Track performance against agreed sales measures and share pipeline updates.

What you will bring

• Experience in inside sales, B2B sales, account management or a related customer-facing role.
• Clear written and verbal communication skills, including effective telephone and email engagement.
• Ability to listen, ask thoughtful questions and recommend practical solutions.
• Strong organization, follow-through and ability to manage multiple opportunities.
• Comfort with CRM software, Microsoft Office and sales reporting tools.
• Self-motivation, sound judgment and a collaborative, results-oriented approach.

Nice to have

• Retail merchandising, point-of-purchase displays or manufacturing experience.
• Outbound business development and prospecting experience.
• Familiarity with pricing, quotations and B2B sales processes.
• Post-secondary education in business, marketing or a related field, or equivalent experience.

What success looks like

• Customers trust your advice, responsiveness and follow-through.
• You are developing a healthy pipeline and growing customer relationships.
• Your work contributes to measurable sales results and positive customer experiences.

Why Marketing Impact?

Meaningful customer challenges, practical merchandising solutions and the opportunity to contribute to a collaborative team. Our work connects creative ideas with real-world retail execution.

Marketing Impact Limited is committed to fair and inclusive employment practices. Accommodation is available during recruitment and selection in accordance with applicable legislation. This role is an open vacancy.