Inside Sales Representative

Sinclair-Supply-Lt; Nanaimo; On-site; CAD 55,000 - 76,000; Full time

Benefits offered by this job

Outstanding company culture

Work life balance

RRSP matching

Generous vacation

Learning and development

Counselling benefits

Job summary

Sinclair Supply Ltd. in Nanaimo is seeking an Inside Sales Representative to talk HVAC, help customers find solutions, and build lasting relationships. You will assist customers in-store, on the phone, and via email, providing product recommendations and order processing support.

Ideal candidates bring HVAC knowledge, a strong service mindset, and 2+ years in wholesale counter sales. This is an on-site position with growth opportunities and a focus on customer satisfaction.

Qualifications

• Strong customer service skills.
• Knowledge of HVAC industry and parts is an asset.
• High School Diploma, HVACR, or trade experience.
• Knowledge of HVAC products; hydronics knowledge preferred.
• Minimum 2 years of customer service or counter sales in wholesale/distribution.
• Proven ability to build and foster relationships with customers, vendors and teammates.
• Comprehensive product knowledge and willingness to learn about new products.
• Forklift experience is an asset.
• Ability to learn and operate Eclipse order processing software.

Responsibilities

• Assist customers with purchases in-store, over phone and email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Research products and provide recommendations from our HVACR assortment.
• Enter, pick and pack sales orders generated at the counter.
• Provide exceptional assistance to in-store customers.
• Maintain the counter area and merchandising displays.

Skills

Customer service

Relationship building

Product knowledge

HVAC knowledge

Education

High School Diploma / HVACR

Tools

Eclipse

Forklift

Job description

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Why You'll Love Us

• Outstanding company culture.
• Work life balance. Work that stays in the workplace, to ensure you can relax at home.
• Future Planning. Company matching RRSP's so you don't have to work forever.
• Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.
• Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it's never too late to learn a new skill! We will support your journey to grow.
• Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we've got you covered because we could all use a little help from time to time.

Our Nanaimo team is looking for an Inside Sales Representative who's ready to talk HVAC, build customer relationships, and help customers find the right solutions.

Duties/Responsibilities:

• Assist customers with their purchases in-store, over phone and email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Research product for customers and provide recommendations on our assortment of products.
• Enter, pick and pack sales orders generated at the counter.
• Provide exceptional assistance to in-store customers.
• Maintain and clean the counter area including any merchandising displays.
• Monitor internal stock and inform purchasing team about potential low inventory levels.
• Follow up on backorders with vendors and provide customer with accurate delivery dates.
• Process returns to customers both on account and through cash sales.
• Respond to afterhours emergency calls according to schedule.
• Participate in an annual inventory count.
• Other duties as assigned by management.

Qualification/Experience:

• Strong customer service skills
• Knowledge of HVAC industry and parts considered an asset
• High School Diploma, HVACR, or trade experience
• Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates
• Comprehensive product knowledge and willingness to continually learn about new product offerings
• Forklift experience is an asset
• Ability to learn and operate order processing software (Eclipse)

Additional Requirements:

• Working remotely is not an option.

Salary/Benefits:

• Competitive compensation and benefits package.