Inside Sales Representative

Sinclair Supply; Kelowna; On-site; CAD 42,000 - 62,000; Full time

Job summary

Sinclair Supply Ltd. is seeking a customer-focused team member to assist customers in-store, by phone and email, and to manage order processing and inventory communication. The role emphasizes strong HVAC product knowledge and relationship-building with customers and vendors.

You will handle order entry, packing, returns, and inventory coordination while supporting the sales team and maintaining a professional store environment. This position is full-time and on-site in Kelowna, BC, Canada.

Qualifications

• Strong customer service skills.
• Knowledge of HVAC industry and parts.
• High School Diploma, HVACR, or trade experience.
• Knowledge of HVACR products; hydronics knowledge favored.
• Minimum 2 years in customer service or counter sales in wholesale/distribution.
• Proven ability to build and sustain relationships with customers, vendors and teammates.
• Broad product knowledge with willingness to learn more.
• Forklift experience is an asset.
• Ability to learn and operate Eclipse.

Responsibilities

• Assist customers with purchases in-store, over phone and email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Research products and provide recommendations from our assortment.
• Enter, pick and pack sales orders generated at the counter.
• Provide exceptional assistance to in-store customers.
• Maintain and clean counter area and merchandising displays.
• Monitor stock and inform purchasing about low inventory.
• Follow up on backorders with vendors and provide delivery dates.
• Process returns to customers (accounts and cash).
• Respond to after-hours emergency calls according to schedule.
• Participate in annual inventory count.
• Other duties as assigned by management.

Skills

Customer service

HVAC knowledge

Forklift experience

Order processing software

Education

High School Diploma / HVACR / trade experience

Tools

Eclipse

Job description

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Why You’ll Love Us

Outstanding company culture.We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door clients and celebrate one another.

Work life balance.Work that stays in the workplace, to ensure you can relax at home.

Future Planning.Company matching RRSP’s so you don’t have to work forever.

Rest and Relaxation.Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.

Investment in your growth and development.Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.

Health and Wellness.All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.

Duties/Responsibilities:

• Assist customers with their purchases in-store, over phone and email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Research product for customers and provide recommendations on our assortment of products.
• Enter, pick and pack sales orders generated at the counter.
• Provide exceptional assistance to in-store customers.
• Maintain and clean the counter area including any merchandising displays.
• Monitor internal stock and inform purchasing team about potential low inventory levels.
• Follow up on backorders with vendors and provide customer with accurate delivery dates.
• Process returns to customers both on account and through cash sales.
• Respond to afterhours emergency calls according to schedule.
• Participate in an annual inventory count.
• Other duties as assigned by management.

Qualification/Experience:

• Strong customer service skills
• Knowledge of HVAC industry and parts considered an asset
• High School Diploma, HVACR, or trade experience
• Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates
• Comprehensive product knowledge and willingness to continually learn about new product offerings
• Forklift experience is an asset
• Ability to learn and operate order processing software (Eclipse)

Additional Requirements:

• Working remotely is not an option.