Inside Sales representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Laval (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Richelieu Hardware Ltd is seeking an Inside Sales Representative for SIMTAB Neos to support the growth of our industrial operations. You will assist the outside sales team, manage inquiries and orders, and promote value-added solutions while maintaining exceptional customer service.

The role requires at least 3 years in customer service, strong computer skills with MS Office and AS/400, and bilingual French/English.

Qualifications

• Minimum of 3 years of experience in customer service.
• Comfortable using computers and common software applications (Microsoft Office Suite, Outlook, AS/400).
• Strong numerical aptitude and comfort working with figures.
• Bilingualism (French and English).
• Self-motivated, resourceful, and able to work independently.

Responsibilities

• Provide information and guidance to customers by phone, at the service counter, or via email.
• Work closely with our outside sales representatives.
• Process customer orders and manage incoming orders.
• Respond to, enter, process, and follow up on customer requests.
• Deliver outstanding customer service.
• Promote value-added products and services.
• Keep customers informed about product information, availability, and delivery status.
• Perform any other duties related to the position.

Skills

Customer service

Communication

Bilingual ability

Tools

Microsoft Office Suite

Outlook

AS/400

Job description

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Inside Sales Representative – SIMTAB Neos

We are seeking an Inside Sales Representative for SIMTAB Neos, a division of Richelieu Hardware, to support the growth of our industrial operations. Reporting to the Sales Director, Industrial Division, the successful candidate will play a key role in supporting the outside sales team and enhancing the customer experience by efficiently managing inquiries, orders, and sales opportunities, while actively promoting our value-added solutions.

Main Responsibilities of the position are to

• Provide information and guidance to customers by phone, at the service counter, or via email;
• Work closely with our outside sales representatives;
• Process customer orders and manage incoming orders;
• Respond to, enter, process, and follow up on customer requests;
• Deliver outstanding customer service;
• Promote value-added products and services;
• Keep customers informed about product information, availability, and delivery status;
• Perform any other duties related to the position.

Requirements

• Minimum of 3 years of experience in customer service;
• Comfortable using computers and common software applications (Microsoft Office Suite, Outlook, AS/400, etc.);
• Strong numerical aptitude and comfort working with figures;
• Bilingualism (French and English);
• Self-motivated, resourceful, and able to work independently.

The Ideal Candidate Is a Person Who…

• Excellent communication and interpersonal skills;
• Commitment to the company’s objectives and alignment with Richelieu’s culture and values;
• Strong team spirit and the ability to collaborate effectively with employees at all levels;
• Sound judgment and the ability to remain calm in a fast-growing environment where priorities and requirements can change quickly;
• Strong ability to manage multiple priorities and meet deadlines;
• Excellent analytical, planning, organizational, and follow-up skills;
• High level of integrity and respect toward colleagues and team members

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.