Customer Service Agent

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Winnipeg; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Shareholder opportunities

Work‑life balance

Career growth opportunities

Job summary

Richelieu Hardware Ltd. is seeking a Customer Service Representative in Winnipeg, Manitoba. The role handles order entry, stock checks, delivery coordination, payments, and customer follow‑ups to ensure smooth service.

The ideal candidate demonstrates strong communication, organization, and teamwork, with proficiency in MS Office and ERP systems. A reliable, flexible attitude and ability to lift 13.6 kg are expected as part of daily tasks.

Qualifications

• Reliable, motivated, and eager to learn.
• Excellent interpersonal skills and ability to prioritize and work independently.
• Proficient with computers, MS Office and ERP software; English communication is essential.

Responsibilities

• Receive and enter customer orders and coordinate based on product availability.
• Check stock levels, shipping dates, and back‑orders; communicate with customers.
• Confirm delivery addresses and transport details; organize and process payments.
• Track and resolve order and delivery issues per policy; prioritize shipments when trucks are used.
• Assist customers at pickup and prepare order documentation; promote products by phone/email.
• Receive goods in ERP; perform daily admin tasks including filing and phone handling.
• Carry out other tasks requiring product knowledge and procedures.

Skills

Excellent interpersonal skills

Prioritization & independent work

English communication

ability to lift 13.6 kg

MS Office proficiency

ERP software knowledge

Tools

MS Office Suite

ERP software

Job description

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu Hardware is looking for a Customer service representative for the Winnipeg, Manitoba.

More specifically, the main responsibilities of the position are to:

• Receive and enter customer orders; coordinate based on product availability
• Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
• Confirm delivery site address and any additional transport or delivery information
• Organize and process customer payments
• Track and handle order and delivery issues to resolve them or lift according to company policy
• Prioritize and coordinate customer shipments when our truck is being used
• Assist customers, when needed, when they come to pick up their orders
• Prepare the documentation required for processing customer orders
• As product knowledge increases, communicate with customers by phone and email to promote our products
• Prepare and organize courier/carrier pickups when necessary
• Receive products in the ERP system when required
• Perform daily administrative tasks, including filing and answering phone calls when needed
• Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary

Requirements :

• Reliable, motivated, and eager to learn
• Excellent interpersonal skills
• Ability to prioritize and complete work independently
• Ability to work under pressure and in a fast‑paced environment
• Strong attention to detail and accuracy
• Flexibility and adaptability
• Proficient with computers, Microsoft Office Suite, and general knowledge of ERP software
• Ability to lift 13.6 kg

The Ideal Candidate Is a Person Who…

• Excellent communication skills (both oral and written) in English.
• Strong listening skills and a respectful approach in all interactions (phone, email, in person).
• Ability to quickly assess client needs and propose appropriate solutions.
• Capacity to manage multiple files simultaneously while maintaining rigorous follow‑up.
• Strong organizational skills and efficiency, even under pressure.
• Collaborative mindset and ability to work as part of a team to ensure seamless service.
• Energy, initiative, and a results‑oriented attitude.
• Ability to recommend complementary or alternative products to optimize sales and service.
• Comfortable using computer tools, including the MS Office suite.
• Willingness to improve skills through ongoing training opportunities

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.