Inside Sales Representative

Upper Canada Forest Products, Inc.; Kelowna; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive family benefits

Tuition reimbursement

Career advancement opportunities

Job summary

Upper Canada Forest Products, Inc. in Kelowna seeks a Customer Experience Representative to deliver exceptional customer service. The role involves handling sales inquiries, processing orders, and collaborating with cross-functional teams to ensure operational success.

Ideal candidates will have a sales background, a passion for building relationships, and be able to work in a fast-paced environment.

Join a company that values its employees with competitive pay and growth opportunities.

Qualifications

• Proven experience in sales and/or the building products industry.
• Ability to resolve problems and conflicts as they occur.
• Driven, positive and energetic individual.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross functional teams for operational success.

Skills

Sales experience

Customer service

Problem-solving

Relationship building

Teamwork

Job description

Who we are

At Upper Canada Forest Products, we’re more than a leading North American distributor of specialty wood products—​a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position

Customer Experience

Location

Kelowna, BC

Employment Type

Full-time, Onsite

Vacancy

This posting is for an existing, currently open position.

Deliver the Difference with us

As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

Your Role & Impact

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
• Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

What Makes You Stand Out

• Driven, positive and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast paced, team driven environment.
• Hard working and entrepreneurial.

Why Join Upper Canada Forest Products?

• People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
• Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
• Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
• Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.

AI Usage & Disclosure

This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.