HVAC Inside Sales Specialist — Customer Focus & Growth

Sinclair Supply; Nanaimo; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Sinclair Supply Ltd. in Nanaimo is seeking an Inside Sales Representative to join our wholesale HVACR team. You will assist customers in-store and by phone or email, relay delivery dates, stock levels, and promotions, and research products to recommend suitable options.

The role requires strong customer service skills, knowledge of HVACR products (hydronics preferred), and 2+ years in counter sales. Forklift experience is a plus; Eclipse order software will be learned on the job.

Qualifications

• 2+ years of experience in customer service or counter sales in wholesale/distribution
• Strong customer service and communication skills
• Knowledge of HVAC industry and parts is an asset
• Hydronics knowledge is an asset
• Ability to learn order processing software (Eclipse)

Responsibilities

• Assist customers with purchases in-store, by phone, or by email
• Relay delivery dates, inventory, and promotions between vendors and customers
• Research products and provide recommendations from our HVACR assortment
• Enter, pick and pack sales orders generated at the counter
• Provide exceptional assistance to in-store customers
• Maintain and clean the counter area and merchandising displays
• Monitor internal stock and inform purchasing team of potential low inventory
• Follow up on backorders with vendors and provide accurate delivery dates
• Process returns for accounts and cash sales
• Respond to afterhours emergency calls according to schedule
• Participate in annual inventory count

Skills

Customer service

Counter sales

Relationship building

HVAC knowledge

Hydronics knowledge

Product knowledge

Education

High School Diploma, HVACR, or trade experience

Tools

Eclipse

Job description

Sinclair Supply Ltd. in Nanaimo is seeking an Inside Sales Representative to join our wholesale HVACR team. You will assist customers in-store and by phone or email, relay delivery dates, stock levels, and promotions, and research products to recommend suitable options.

The role requires strong customer service skills, knowledge of HVACR products (hydronics preferred), and 2+ years in counter sales. Forklift experience is a plus; Eclipse order software will be learned on the job.