Counter Sales Representative, Plumbing and Heating Products, Hamilton

Independent Mechanical Supply Inc.; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Independent Mechanical Supply in Hamilton is seeking a dedicated Counter Sales Representative to serve customers at the front counter. You will provide expert product guidance on plumbing and heating lines, process orders, and ensure timely fulfillment.

The role emphasizes strong communication, vendor coordination for pricing and availability, and ongoing product knowledge. A background in HVAC is an asset, and you will collaborate with other departments to support sales growth.

Qualifications

• Minimum 2 years of experience with plumbing and heating products.
• HVAC knowledge is an asset.
• High school diploma or equivalent.
• Proficiency in computer systems and order entry.
• AS400 experience is a plus.
• Customer service experience in a counter sales role is preferred.

Responsibilities

• Serve as the primary contact for in-person customers, offering expert product advice.
• Enter customer orders accurately and ensure timely fulfillment.
• Handle inquiries via phone, email, and in-person with prompt responses.

Skills

Customer service

Order entry

Organizational skills

Education

High school diploma

Tools

AS400

Job description

Independent Mechanical Supply is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in HVAC products is an asset. As part of our team, you'll play a vital role in delivering exceptional service, fostering customer relationships, and driving sales at the counter.

Schedule:

• Monday to Friday, 9:30 a.m. to 6:00 p.m.
• Two Saturdays per month, 7:30 a.m. to 12:00 p.m.

Key Responsibilities:

Customer Service & Order Management:

• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries.
• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery.
• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses.

Vendor Communication:

• Proactively contact vendors for pricing, availability, and ETA on non-stocked or non-listed products.
• Collaborate with vendors and internal teams to resolve pricing discrepancies and ensure competitive product offerings.

Relationship Building & Sales Support:

• Foster strong relationships with customers by understanding their needs, providing tailored product recommendations, and delivering exceptional service.
• Identify potential sales opportunities and collaborate with Outside Sales Representatives (OSRs) to maximize customer satisfaction and sales.

Inventory & Stock Management:

• Regularly monitor stock levels forproducts to ensure availability.
• Organize incoming inventory, ensuring accurate stocking and storage for efficient order fulfillment.

Product Knowledge & Training:

• Stay current with industry trends and product knowledge to provide the best recommendations and solutions to customers.
• Assist in training new employees, fostering a collaborative and productive work environment.

Problem-Solving & Conflict Resolution:

• Address and resolve customer complaints and concerns professionally and promptly, ensuring customer satisfaction.
• Investigate and resolve pricing issues, inventory discrepancies, and other customer-related challenges.

Miscellaneous Duties:

• Maintain an attractive and organized sales counter, ensuring that product displays are visually appealing and properly stocked.
• Support cross-departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations.

Mandatory Requirements:

• Industry Experience: A minimum of 2 years of experience with plumbing and heating products,
• HVAC Experience: Strong understanding of HVAC products is an asset.
• Education: High school diploma (or equivalent).
• Technical Skills: Proficiency in computer systems and order entry (experience with AS400 is a plus).
• Customer Service Experience: Proven track record in a sales or customer service role, preferably in a counter sales environment.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Availability: Willingness to work one Saturday per month.

What We Offer:

• Competitive compensation.
• A dynamic, fast-paced work environment.
• Opportunity for growth and development within a leading distributor in the industry.
• A supportive and collaborative team culture.