Inside Sales Represenative

Sinclair-Supply-Lt; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Competitive compensation

Job summary

Sinclair Supply Ltd. in Edmonton is seeking an energetic associate to join our HVACR distribution team. You will assist customers with purchases in-store and via phone or email, while coordinating delivery dates and promotions with vendors and clients.

Knowledge of HVAC products and strong customer service skills are essential. The role involves picking/packing orders, maintaining displays, and supporting inventory counts in a fast-paced wholesale environment.

Qualifications

• High School Diploma or HVACR/trade experience.
• Solid customer service and sales skills.
• Knowledge of HVAC products is an asset.

Responsibilities

• Assist customers with purchases in-store and via phone/email.
• Relay delivery dates, inventory, and promotions between vendors and customers.
• Research products and provide recommendations on our assortment of products.
• Enter, pick and pack sales orders generated at the counter.
• Provide exceptional assistance to in-store customers.
• Maintain and clean the counter area including merchandising displays.
• Monitor internal stock and inform purchasing team about potential low inventory levels.
• Follow up on backorders with vendors and provide customer with accurate delivery dates.
• Process returns to customers both on account and through cash sales.
• Respond to afterhours emergency calls according to schedule.
• Participate in an annual inventory count.

Skills

Customer service

Relationship building

HVACR knowledge

Counter sales

Communication

Education

High School Diploma or trade experience

Tools

Eclipse

Job description

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Why You’ll Love Us

Outstanding company culture.

Work that stays in the workplace, to ensure you can relax at home.

Company matching RRSP’s so you don’t have to work forever.

Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.

Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.

All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.

Duties/Responsibilities:

• Assist customers with their purchases in-store and over phone or email
• Relay delivery dates, inventory, and promotions between vendors and customers
• Research product for customers and provide recommendations on our assortment of products
• Enter, pick and pack sales orders generated at the counter
• Provide exceptional assistance to in-store customers
• Maintain and clean the counter area including any merchandising displays
• Monitor internal stock and inform purchasing team about potential low inventory levels
• Follow up on backorders with vendors and provide customer with accurate delivery dates
• Process returns to customers both on account and through cash sales
• Respond to afterhours emergency calls according to schedule
• Participate in an annual inventory count

Qualification/Experience:

• Strong customer service skills
• Knowledge of HVAC industry and parts considered an asset
• High School Diploma, HVACR, or trade experience
• Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates
• Comprehensive product knowledge and willingness to continually learn about new product offerings
• Forklift experience is an asset
• Ability to learn and operate order processing software (Eclipse)

Additional Requirements:

• Working remotely is not an option.

Salary/Benefits:

Competitive compensation and benefits package.