Inside Sales Representative

Sonepar Canada, Inc.; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

RRSP matching

Employee Discounts

Career development

Team environment

Job summary

Gescan, a leading distributor of electrical products in Western Canada, seeks a Customer Relations/Sales Associate to build lasting customer relationships and drive order intake, pricing, and deliveries. You will identify upsell opportunities, handle calls, and open new accounts while maintaining product knowledge and pricing accuracy.

The role involves entering orders, providing quotations, and offering technical support to customers, with daily shipping/receiving duties and cross-functional

Qualifications

• High School Diploma required.
• Post secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.
• 3 years related experience.
• Product knowledge or industry experience preferred.

Responsibilities

• Develop and maintain positive customer relationships and ensure satisfaction with orders, pricing, deliveries, and service.
• Contact current customers and identify new products and up-selling opportunities.
• Respond to calls and process orders.
• Open new accounts and develop customer base.
• Enter orders into the system and maintain product knowledge.
• Provide pricing quotations and technical product support.
• Handle shipping, credits/debits, returns and freight issues.
• Respond to inquiries and close orders.

Skills

Cold calling

Customer service

Sales

Attention to detail

Education

High School Diploma

Sales/Marketing courses

Tools

Microsoft Office

Job description

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With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position:

Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.

Major Responsibilities:

• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
• Providing pricing quotations, follow-up on quotes and Technical support on products.
• Purchasing for direct orders and do counter Sales.
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent.
• Responsible for Credits/Debits, Returns and Troubleshooting freight problems, expediting, etc.
• Responding to inquiries and closing orders.
• Other duties as required.

Requirements:

• High School Diploma required.
• Post Secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office required.
• 3 years related experience.
• Product knowledge or industry experience preferred.

We offer a competitive salary, plus a full set of benefits, including:

• Benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.