Inside Sales Representative

REV; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

REV Engineering is seeking an Inside Sales Representative to support our Business Development Managers in in-office sales activities, ensuring a smooth customer experience from inquiry to post-sale service.

You will handle CRM/M-Files data entry, CMP documentation, credit checks coordination, and coordination with Estimating and Field Service teams to maintain seamless operations. This role emphasizes customer service, organization, and collaborative teamwork.

Qualifications

• 3+ years' experience in a similar role within the commercial/industrial electrical industry.
• Strong communication and interpersonal skills.
• Goal-oriented with exceptional customer service aptitude.

Responsibilities

• Support BDMs with entry and maintenance of sales opportunities in the CRM and M-Files.
• Coordinate with accounting for credit checks and customer setup.
• Manage warranty claims and customer communications across REV departments.

Skills

Sales mindset

Communication

Organization

Customer service

Tools

CRM systems

M-Files

Microsoft Office

Job description

Position Overview:

The Inside Sales Representative is responsible for supporting REVs Business Development Managers (BDMs) in their sales efforts by providing in office support for all sales functions. This role involves providing administrative and operational support, coordinating with internal departments, and ensuring a seamless customer experience from inquiry to post-sale service.

Key Responsibilities:

• Assist Business Development Managers with entry and maintenance of sales opportunities in our CRM (Customer Relationship Management) system.
• Assist Business Development Managers with entry and maintenance of sales opportunities in M-Files (Document Management System).
• Complete CMP documentation and work with the Estimating Manager to ensure all CMP processes are followed.
• Manage customer estimate clarifications.
• Complete Customer account setup and coordinate credit checks with the accounting department.
• Coordinate warranty claims and work with BDMs to ensure communication continuity between REV departments.
• Work with the Estimating Manager/PMO Director to complete the customer PO handover process.
• Manage estimate submittals on external bid submittal sites.
• Assist BDMs with estimate follow-up.
• Coordinate all requests brought in by Manufacturing BDMs for Field Service with the Field Service Department.
• Assist BDMs with customer feedback and creation of Voice of the Customer documentations (VOCs).
• Assist BDMs with the development of simple budget estimates.
• Manage online activities such as internet sales requests and monitor opportunities from bid sites such as MERX and APC.
• Submit weekly timesheets
• Other duties and tasks as assigned by your manager to ensure REV's goals and objectives are met
• Performs all duties so as to meet the responsibilities listed in REV's Safety and Human Resources Policy Manual.
• Performs duties according to REV's quality system procedures and work instructions.

Qualifications:

• Strong knowledge of REV manufactured products (Switchgear, Switchboards, Custom Electrical Products).
• Minimum of 3 years' experience in similar role within the commercial and industrial electrical industry.
• Strong electrical technical background.
• Strong organizational and presentation skills.
• Enthusiastic, energetic and self-motivated.
• A sales mentality, driven to provide "exceptional customer service support", and experience in developing and maintaining new customers in a highly competitive business environment.
• Microsoft Office computer skills required.
• A collaborative team player with a professional and positive approach and notable willingness to learn and develop new skills.
• Exceptional communication and interpersonal skills with the ability to successfully navigate between the operational groups at REV.

Start Date:

• ASAP

Location:

• 5616 80 Ave SE, Calgary, AB.

Duration:

• Full-time, permanent.

Application Closing Date:

• Will remain open until suitable candidate is found.

Equal Opportunity Employer Statement

REV Engineering is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing an inclusive and supportive work environment for all employees.

We thank all applicants for their interest in this position; however, only those who most closely match REV's requirements will be contacted. All information submitted to REV will be reviewed and remains in strict confidence.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.