Inside Sales Representative

Air Liquide; Burlington; On-site; CAD 51,000 - 63,000; Full time

Job summary

Air Liquide Canada is hiring an Inside Sales Representative in Burlington, ON. The role focuses on driving growth, handling customer inquiries, processing orders, and offering technical product recommendations to build strong relationships.

Based primarily in-store, you will identify customers, present our portfolio, and collaborate with store operations to maximize sales opportunities while meeting KPIs and maintaining accurate CRM records.

Qualifications

• 2+ years in retail, counter sales, or industrial inside sales.
• High school diploma or equivalent.
• Ability to lift up to 50 lbs regularly and maintain excellent customer service.
• Proficient in Google Workspace and basic computer systems.

Responsibilities

• Identify and contact customers to present Air Liquide Canada Inc.’s products and services.
• Understand customer requirements and recommend solutions from our product portfolio (industrial gases, welding supplies, and equipment).
• Prepare and deliver quotes and process sales orders accurately in internal systems.
• Negotiate pricing and terms with customers to reach mutually beneficial agreements.
• Manage and grow a dedicated customer base, ensuring satisfaction and retention.
• Maintain up-to-date customer records and sales activities in the CRM system.
• Collaborate with outside sales reps and store operations to maximize opportunities.

Skills

Retail/Inside sales

Customer service

Communication

Physical stamina

Education

High school diploma or equivalent

Tools

Google Workspace

SAP/ERP/CRM systems

Job description

How will you CONTRIBUTE and GROW?

At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Air Liquide is Hiring for a Inside Sales Representative

• Starting Salary: $57,000
• Location: Burlington, ON
• Job Type: Full-time

Job Summary:

The Inside Sales Representative plays a pivotal role in driving business growth, building strong customer relationships, and ensuring exceptional service. Based primarily in-store, you will manage customer inquiries, process orders, provide technical product recommendations, and proactively support sales expansion.

Key Responsibilities:

• Proactively identify and contact potential and existing customers via phone and email to present Air Liquide Canada Inc.’s products and services.
• Develop a deep understanding of customer requirements and recommend appropriate solutions from our extensive product portfolio (industrial gases, welding supplies, and equipment).
• Prepare and deliver compelling sales proposals, quotes, and process sales orders accurately across internal systems.
• Negotiate pricing and terms with customers to achieve mutually beneficial agreements.
• Manage and grow a dedicated customer base, ensuring high levels of satisfaction and retention.
• Maintain up-to-date customer records and sales activities in the CRM system.
• Collaborate with outside sales representatives and store operations to maximize sales opportunities and ensure seamless service.
• Meet and exceed assigned Key Performance Indicators (KPIs).

___________________

Are you a MATCH?

Required Qualifications

• 2+ years of experience in a retail, counter sales, or industrial inside sales environment.
• High school diploma or equivalent.
• Strong knowledge of Google Workspace (G Suite) and general computer systems.
• Ability to physically lift up to 50 lbs on a repetitive/regular basis.
• Excellent customer service focus, strong communication skills, and a strong commitment to promoting a safe working environment.

Preferred Qualifications

• Knowledge of welding processes, industrial tools, and compressed gas products is a strong asset.
• Experience using SAP or a similar ERP/CRM system is an asset.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.