HVAC Branch Representative

Master; Calgary; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Wellness spending account

Pension/retirement plan contributions

Employee assistance program

Telemedicine access

Professional association membership/re

Early vacation program

Job summary

Master in Calgary is seeking a Branch Representative to manage customer relationships, process orders and quotations, and promote products to increase sales. You will collaborate with inside/outside sales, source parts, and maintain inventory accuracy at the Barlow branch.

Requirements include strong communication, professional phone manner, and knowledge of Microsoft Office. HVAC industry experience and on-call availability are assets.

Qualifications

• Excellent verbal and written communication.
• Professional phone manner and customer service skills.
• Ability to multitask, prioritize and manage time.
• Problem-solving abilities and sales aptitude.
• Ability to work under pressure unsupervised and in a team.

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations using different methods and support sales teams.
• Manage calls and messages professionally.
• Source parts/equipment with buyers and suppliers.
• Understand client needs and suggest appropriate products.
• Build durable customer relationships and trust.
• Follow company policies and procedures.
• Address concerns and provide timely solutions.
• Conduct physical inventory and maintain accuracy.
• On-call after hours to support the branch.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Problem solving

Sales skills

Time management

Team collaboration

Emergency/on-call responsiveness

Professional conduct

Education

Post-secondary education (asset)

HVAC-R related degree/training (asset)

Refrigeration/HVAC degree (asset)

Tools

Microsoft Office Suite

Job description

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy. If you enjoy providing exceptional customer service, have knowledge and experience in the HVAC industry, and want to join a dynamic team, Master is the place for you! Apply now to become a Branch Representative at our Calgary Barlow branch.

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests.
• Manage all incoming phone calls and text messages in a professional manner.
• Source parts and/or equipment in collaboration with buying groups and suppliers.
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction.
• Build sustainable customer relationships and trust with customer accounts through open communication.
• Follow company guidelines, policies and procedures.
• Address customer’s concerns and offer the best solution to solve the problem in a timely manner.
• Conduct physical inventory and maintain inventory accuracy and cleanliness.
• Various other related duties including after‑hours on‑call duties to support the branch as assigned by supervisor.

Qualifications

• Excellent verbal and written communication skills.
• Professional phone manner and customer service skills.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask, prioritize, and manage time effectively.
• Problem‑solving abilities.
• Good sales abilities and persuasiveness.
• Ability to work under pressure unsupervised.
• Strong work ethic and positive team attitude.
• Post‑secondary education (an asset).
• Ability to respond to emergency after‑hours call in an on‑call rotation.
• Previous experience in HVAC‑R industry, retail sales or technical related field (an asset).
• Completion of professional degree in refrigeration, heating, ventilation (an asset).
• Ability to operate a forklift, training will be provided as needed.

Compensation

Base Salary Range: $55,000 - $65,000 annually

Supplemental Pay Types: overtime pay; annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Benefits

• Medical and dental coverage from day one, along with short and long‑term disability protection.
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account.
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Daily onsite presence is required to meet operational needs, Monday to Friday.