Inside Sales Professional

Reliable Parts; Montreal (administrative region); On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Extended health care

Dental care

Holidays

Paid time off

Employee discounts

Disability insurance

Job summary

Reliable Parts in Montreal, QC is seeking an Inside Sales professional to build relationships with prospects, leads and existing customers, using technology while preserving the value of personal connections to grow sales. The role covers prospecting, qualifying opportunities, closing sales, taking orders, managing accounts, and maintaining the CRM.

You will support the Call Center on Mondays, create email templates and reports, and work as part of a small, delivery-focused team.

Qualifications

• Minimum high school diploma.
• 5 years of customer service meeting sales goals or 2 years in an outbound call center or related sales position preferred.
• Effective customer relation skills.
• Excellent listener and demonstrates emotional intelligence with customers and peers.
• Strong negotiation, organizational, closing and prospecting skills.
• Strong computer skills including data entry, proficient in Microsoft Office and CRM such as Zoho.
• Entrepreneurial drive and ability to work with minimal supervision.

Responsibilities

• Conducts inside sales activities, including prospecting (cold calls) and developing opportunities, closing sales, taking orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Nurture existing customer relationships to increase market share.
• Maintain cooperative relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction as well as monthly sales goals.
• Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
• Sell in both 1:1 and 1: many situations.
• Identify challenges that clients and prospects experience and develop action plans to address them.
• Communicate with decision makers (typically Director level+).
• Help create and improve email templates, excel reports and sequences.
• Update the CRM database with all sales activities.
• Provide a high degree of major account management and control.
• Maintain in-depth knowledge of the company's products and/or services.
• Make a minimum of 30+ productive calls each day.
• Each Monday, support the Call Center by answering inbound customer service calls, taking orders, answering questions, and resolving customer issues.
• Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues.

Skills

Relationship building

Cold calling

CRM management

Communication

Negotiation

Team collaboration

Problem solving

Education

High school diploma

Tools

Zoho CRM

Microsoft Office

Job description

Position Purpose:

The intent of Inside Sales is to use professionals to establish and strengthen relationships with prospects, leads and existing customers to maintain and grow sales with the use of technology, but the core principles of personal relationships are still the same.

Essential Functions:

• Conducts inside sales activities, including prospecting (cold calls) and developing opportunities, closing sales, taking orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Nurture existing customer relationships to increase market share
• Maintain cooperative relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction as well as monthly sales goals
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests
• Serve as a liaison between customers and branch staff to effectively solve problems and increase sales
• Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs
• Sell in both 1:1 and 1: many situations
• Identify challenges that clients and prospects experience and develop action plans to address them
• Communicate with decision makers (typically Director level+)
• Help create and improve email templates, excel reports and sequences
• Update the CRM database with all sales activities
• Provide a high degree of major account management and control
• Maintain in-depth knowledge of the company's products and/or services
• Make a minimum of 30+ productive calls each day
• Each Monday, support the Call Center by answering inbound customer service calls, taking orders, answering questions, and resolving customer issues.
• Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues.

Education and Experience Requirements:

• Minimum high school diploma
• 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
• Effective customer relation skills
• Excellent listener and demonstrates emotional intelligence with customer and peers
• Team oriented, yet able to work well independently
• Driven, results oriented and energetic person with strong work ethic
• Strong negotiation, organizational, closing and prospecting skills
• Deadline focused
• Professional appearance and demeanor
• History of success
• Strong computer skills including data entry, proficient in Microsoft Office suite and CRM software such as ZOHO
• Motivation for sales
• Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
• Competitive nature and a will to succeed in a target-driven environment
• Domain-specific knowledge
• Excellent written and verbal communication skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have regular, consistent, and predictable attendance
• Ability to utilize office equipment/computers
• Remain in stationary position, often standing or sitting for prolonged periods
• Communicate with others to exchange information
• Ability to lift up to 25 pounds
• Desire to work collaboratively in a team environment
• Regularly use hands and fingers to handle, control or feel objects tools or controls
• Regularly repeat the same movements when entering data
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently focus on one source of sound and ignore others
• Frequently hear sounds and recognize the difference between them

Benefits:

We providegreat benefits, includingextended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability.