Representative - Inside Sales - Communications & Security Solutions

CSS; Toronto; On-site; CAD 42,000 - 66,000; Full time

Job summary

CSS is seeking an Inside Sales Representative in Toronto to interact with existing customers and drive increased sales of our products and services. You will obtain, create, and up-sell orders while delivering value and satisfaction to customers.

You will collaborate with outside sales and national accounts to meet targets, with commission tied to individual sales performance. The role requires strong multi-tasking, communication, and teamwork in a fast-paced environment.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• 2–4 years of sales and sales administration experience.
• Familiar with Microsoft Office and basic computer skills.

Responsibilities

• Obtains orders via email and phone, verifies items, enters orders and communicates delivery dates.
• Increases orders by suggesting related items and leveraging customer history.
• Owns, qualifies and develops opportunities from marketing, outside sales, and national accounts.
• Looks for continuous improvement in processes.
• Prepares quotations to secure orders or understand reasons for order loss.
• Reviews open orders and manages items at risk of delivery delays.
• Maintains backorder and expediting reports and notifies customers.
• Reports industry trends, competitive pricing, and customer feedback to management.

Skills

Sales experience

Communication

Multitasking

Teamwork

Independence

Travel flexibility

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Inside Sales Representative, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.

• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**