Inside Sales Pro: Revenue Growth & Solutions

Marks Supply Inc.; Brantford; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

RRSP with company contributions

Paid time off

Employee discounts

Job summary

Marks Supply in Ontario is seeking an Inside Sales Representative to manage and grow relationships within an assigned customer base. You will respond to inquiries, process orders, resolve issues, and guide customers with product and solution choices to drive revenue and retention.

The ISR role emphasizes outbound outreach, accurate order processing, and effective communication, with opportunities to upsell and support customers across HVAC and plumbing sectors.

Qualifications

• High School Diploma or GED equivalent.
• 2 years prior call center experience in a related field, with similar computer requirements.
• Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) and ability to learn company enterprise systems.
• Aptitude for mathematical operations and numerical analysis.

Responsibilities

• Make 15–30 outbound calls daily to assigned customers to develop new business.
• Process pricing, information, and availability requests.
• Process orders for stock and special orders.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Provide customers with product and service information and promote upselling.
• Complete call logs and reports.
• Research billing issues.
• Raise awareness and communicate trends to management.
• Coach customers on using computer systems to help resolve problems.
• Maintain proficiency with company systems and data entry.

Skills

Call center experience

Numerical aptitude

Customer service mindset

Education

High School Diploma or GED

Tools

MS Office

SharePoint

Job description

Marks Supply in Ontario is seeking an Inside Sales Representative to manage and grow relationships within an assigned customer base. You will respond to inquiries, process orders, resolve issues, and guide customers with product and solution choices to drive revenue and retention.

The ISR role emphasizes outbound outreach, accurate order processing, and effective communication, with opportunities to upsell and support customers across HVAC and plumbing sectors.