Inside Sales (Heavy Duty Parts)

Fort-Garry-Industries-; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Yearly bonus

Health benefits

RRSP matching

Health spending account

Paid sick days and STD

Gym membership discount

Retirement perks

Job summary

Fort Garry Industries (FGI) is Canada’s trusted truck and trailer parts, sales and service provider. Our Calgary branch seeks a Counter Sales Representative to assist customers in-person and by phone, helping them choose and purchase heavy-duty parts while delivering an exceptional customer experience.

The role emphasizes product knowledge, upselling, and accurate processing of pricing, credits, and invoices.

Qualifications

• 1-5 years in heavy-duty parts sales or related industry preferred.
• Must be physically able to lift parts and walk in a large warehouse.
• Completion of a parts technician trades program is preferred but not required.
• Proficiency in multiple languages (Hindi, Punjabi or Urdu) is an asset.
• Open availability including Saturdays.
• Strong communication and customer service skills.

Responsibilities

• Provide product knowledge and build long-lasting customer relationships.
• Advise on products, applications, returns, warranties and special orders.
• Answer questions about products, prices, availability, catalogues and features.
• Assist with cash handling and national accounts.
• Follow procedures for pricing, credits, invoicing and freight billing.
• Complete online training and champion brand lines or products.
• May deliver parts or operate a forklift as needed.
• Undertake special projects as assigned.

Skills

Heavy-duty parts sales

Customer service

Multilingual (Hindi/Punjabi/Urdu)

Team player

Education

High school diploma or equivalent

Parts technician trades program (preferred)

Tools

Microsoft Office

Office equipment handling

Job description

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our CALGARY BRANCH has an exciting opportunity for a COUNTER SALES REPRESENTATIVE to join our team!

What You Will Do:

The Counter Sales Representative is a customer-forward role that serves customers in person and on the phone, helping them select and purchase heavy-duty parts and equipment. You will work with your branch team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Provide product knowledge expertise in selling aftermarket heavy-duty parts to customers and build long-lasting customer relationships

• Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs

• Answer customer questions about products, prices, availability, product catalogues, and features

• Assist with cash and/or national accounts

• Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects

• Complete online training as needed and champion brand lines or products

• May be assigned special projects

• May deliver parts to customers with a company vehicle

• May operate a forklift within the branch

• Other duties as assigned

What We Require:

• 1-5 years of experience selling heavy-duty parts sales, or a similar industry (Agriculture, Automotive, Trailers) preferred, combined with a high school diploma or other equivalency certificate

• Mustbe able to meet the physical requirements: Able to lift parts upwards of 50 -75 lbs., use ladders at varying heights, and frequently walk in a large warehouse

• Completion of a parts technician trades program is preferred but not required

• Proficiency with multiple languages (Hindi, Punjabi or Urdu) is an asset

• Must have open availability including Saturdays

• Proficient with Microsoft Office and other standard office equipment

• Excellent customer service skills

• Strong communication skills, including both written and verbal

• Team-oriented, adaptable, with a commitment to safety excellence

What We Offer:

• Competitive Wages -PLUS Yearly bonus!

• Great Benefits -Health, Dental, Vision, and much, much more

• RRSP Matching

• Health Spending Account

• Paid sick days and Short-Term Disability Benefits

• Discount on gym membership

• Retirement Perks

• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.