Inside Sales Development Specialist

Ingersoll-Rand plc; Swords; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Internal Sales Development Specialist where you will play a crucial role in enhancing customer relationships and driving sales for a leading brand in the Air Operated Pump market. This role is designed for someone who thrives in a dynamic environment, focusing on both existing and new customers. You'll leverage your sales expertise and customer service skills to ensure exceptional experiences, optimize sales processes, and contribute to the company's growth. If you are self-driven, enjoy problem-solving, and have a passion for sales, this is an exciting opportunity to make a significant impact.

Benefits

25 days Holiday

Holiday Purchase Scheme

Employee Ownership Program

Employee Assistance Program

Enhanced Maternity and Paternity Policies

LinkedIn Learning Access

Qualifications

• Technical education or experience in internal sales/customer service required.
• Experience with Salesforce or equivalent CRM systems is a plus.

Responsibilities

• Serve as the initial point of contact for leads and ensure a positive customer experience.
• Establish communication with existing customers to maximize sales opportunities.
• Collaborate with Regional Sales Manager to identify new markets and targets.

Skills

Sales Experience

Customer Service

Technical Communication

Problem Solving

CRM Systems (Salesforce)

Active Listening

Organizational Insight

Sales Process Optimization

Education

Technical/Mechanical Education

2+ Years in Internal Sales/Customer Service

Tools

Salesforce

Job description

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Location

UK or Ireland office based role

About Us

ARO are a leading brand in the Air Operated Pump market, and a business within Precision Technologies division of Ingersoll Rand. This is a new role to expand and enhance the capabilities of the existing Sales team.

Business Unit

ARO is a global fluid management business that started in 1930 and has been part of the Ingersoll Rand family since 1994. We offer a range of pumping solutions in the Chemical, Oil & Gas, Life Sciences, Food & Beverage, Electronics, and most other industrial markets.

Job Summary

The Internal Sales Development Specialist will integrate the Europe and Africa Sales, CX & Sales Enablement teams. The role holder will be a new point of contact for existing customers, potential new customers and external leads coming into the business for our ARO brand, offering an exceptional customer focused response to incoming enquiries delivering a superior customer experience across our business line, driving positive Net Promoter Score and improved lead handoff and closing processes with our external channel partners. The person in charge will also have the opportunity to manage channel communication, analyze the success rate of call campaigns, local e-mailing campaigns and new customer success. The right candidate will bring a combination of maximizing sales returns from existing customers, generating new business from competitive end users, channel collaboration, customer service, and problem solving.

Key Role & Responsibilities

• Existing Customers: Establish regular communication to ensure we are pro-actively offering products to service their current requirements. Explore opportunities to offer new products and services to maximize sales. Liaise with distribution to ensure they are informed of all opportunities, and give feedback on any required activity. Provide basic technical support for any performance or quality issues.
• New Customers: Work with Regional Sales manager and Channel Partners to identify targets and markets to promote ARO products. Carry out campaigns of contacting targets with all communication methods (telephone, email, social media etc).
• Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
• Competitive Sales Insight: Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
• Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
• CRM Oversight: Maintain and optimize the CRM system Salesforce by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
• Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
• Sales Process Optimization: Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
• Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
• Channel Communication: Prepare and deliver, in close collaboration with Regional Sales Manager, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis.

Key Qualifications

• Technical/mechanical education or working experience 2+ years in internal sales/customer service environment, working in the industrial sector.
• Direct experience with Salesforce or equivalent CRM systems is desired.
• Excellent communication skills with ability to speak about technical requirements and specifications. Self-driven, confident, and team oriented.

Travel & Work Arrangements/Requirements

• This position is office based, with the opportunity for occasional travel to end users to build relationships, with Regional Sales Manager.
• Active Listening: Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints.
• Flexible Mindset: Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
• Communication: Effectively conveys technical concepts and communicates with clarity across diverse settings.
• Problem Solving: Skilled in dissecting problems, applying logical analysis, to address multifaceted interconnected issues, exploring various sources to implement a sustainable resolution.
• Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery, and employs customer feedback to address challenges and opportunities.
• Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
• Sales Excellence: Demonstrates a strong desire to win and close orders, recognizes large sales opportunities, and consistently aims to exceed sales targets and customer expectations.
• Personality: Has strong desire to be successful. Using initiative.

What we Offer

• 25 days Holiday
• Holiday Purchase Scheme – additional 5 days annual leave
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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