Inside Sales Coordinator

Vicwest; Stratford; On-site; CAD 42,000 - 66,000; Full time

Job summary

Vicwest Inc. in Stratford, Ontario, is seeking an inside sales professional to deliver high levels of customer service and drive sales growth. The role involves order coordination, upselling Vicwest products, and providing technical product knowledge to customers.

The ideal candidate has a post-secondary degree or diploma, 1–3 years in inside sales, and 3–5 years in customer service, preferably in building materials or construction. Proficiency in MS Office and SAP is required.

Qualifications

• Post-secondary degree or diploma in Business Administration, Sales, or relevant field an asset.
• 1-3 years of experience in inside sales and providing solutions based on customer needs.
• 3-5 years of experience in customer service; building materials or construction experience is a plus.
• Demonstrate ability to multi-task, meet timelines and pay attention to details.
• Excellent written and oral communication skills.
• Proficient in MS Office and SAP.

Responsibilities

• Process sales orders by checking for correct price, profile, description, quantity, and credit terms.
• Interface with customers, field sales, and manufacturing on quotations, scheduling, delivery dates and shipping.
• Assist customers with product applications by providing technical knowledge of our products.
• Provide quotations from lists of materials or small material take-offs.
• Upsell other Vicwest products.
• Complete paperwork/forms to record required sales information.
• Maintain the appropriate customer files and reports.
• Perform accurate and speedy data entry.

Skills

Customer focus

Communication skills

Salesforce CRM

MS Office

SAP

Strategic thinking

Multi-tasking

Relationship building

Education

Business degree or diploma

Tools

Salesforce CRM

SAP

Job description

Key Accountabilities:

1. Customer Service: Providing high levels of customer service through professional and expeditious communication on the phone and via email. Understanding and delivering customer needs. Consistent and proactive follow-up.

2.Sales Growth: Driving sales growth byeducating, offering / upselling other Vicwest products to accompany customers’ orders.

3.Order Coordination: Maintaining contact with customers to ensure orders are processed, produced and shipped to the correct destination, on time and in-spec. Working with internal departments to ensure there are no delays in the sales process.

4.Support Territory Managers:Provide ongoing support to Territory Managers / Outside Sales Reps in maintaining SalesForce (CRM) Projects, Opportunities and Contacts.

Major Responsibilities:

• Process sales orders by checking for correct price, profile, description, quantity, and credit terms.
• Interface with customers, field sales, and manufacturing on matters dealing with quotations, scheduling, delivery dates and shipping.
• Assist customers with product applications by providing technical knowledge of our products.
• Provide quotations from lists of materials or small material take-offs.
• Upselling other Vicwest products.
• Complete paperwork/forms to record required sales information.
• Maintain the appropriate customer files and reports.
• Perform accurate and speedy data entry.

Qualifications:

• Post-secondary degree or diploma in Business Administration, Sales, or relevant field an asset
• 1-3 years of experience in inside sales and providing solutions based on customer needs.
• 3-5 years of experience in customer service, experience in building materials or construction would be considered an asset
• Demonstrate a strong ability to multi-task, handle timelines and play close attention to details.
• Excellent written and oral communication skills.
• Proficient is MS Office and SAP

Required Skills:

• Demonstrated ability to think strategically and tactically
• Excels at fast-paced environments
• Strong communication (gregarious) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Curious, solutions-based mindset
• Excellent organizational skills
• Strong business acumen

This position is based at a Vicwest facility in Stratford, Ontario.

How do we win?We win when we care. Care for our people. Care for our products. Care for our planet. Because when we can count on each other, we can count our collaborations as victories.

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.