Inside Sales Administrator

Startec Compression & Process and Startec Service; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Startec Compression & Process and Startec Service in Edmonton seeks an Inside Sales Representative – Industrial to support the sales team by qualifying leads, providing product information, and preparing quotes. You will maintain client relationships, coordinate with engineers, and manage CRM data to drive revenue.

The role requires strong communication, customer service, and organizational skills, with occasional travel to client sites. This is a full-time position based in our Edmonton office.

Qualifications

• Experience as Inside Sales or similar in industrial sector.
• Strong written and verbal communication abilities.
• Excellent customer service and relationship skills.
• Proficiency with CRM systems and MS Office tools.

Responsibilities

• Support sales team by identifying and qualifying leads.
• Prepare and present quotes and proposals based on client needs.
• Maintain customer relationships and update CRM with activities.
• Collaborate with engineers and estimators for accurate quoting.
• Support forecasting and monitor sales metrics.

Skills

Strong communication

Customer service

Relationship-building

Organizational skills

Problem solving

Able to explain technical concepts

Tools

CRM software

MS Office Suite

Job description

Position Overview

The Inside Sales Representative – Industrial is responsible for supporting the sales team in generating revenue by identifying/qualifying leads, providing product information, preparing quotes, and maintaining customer relationships.

Reporting to the Sales Manager, the Inside Sales Representative – Industrial will provide ongoing support with Account Representatives, Customers, and Technicians requiring sales and quotation support. This role will provide regular reporting of sales, other relevant metrics, and maintenance of client databases. The Inside Sales Representative – Industrial will require occasional travel to support client relationships and needs.

This role is based out of our Edmonton office location at 4403-68th Ave NW.

Key Performance Indicators (KPI)

Customer Service (Weighting 25%)

• Build and maintain strong relationships with customers, understanding their needs and preferences
• Regularly communicate with customers to understand their ongoing needs and provide timely support and guidance
• Respond promptly to customer inquiries, concerns, and requests
• Provide exceptional customer service, ensuring customer satisfaction throughout the sales process

Customer Engagement

• Understand customer needs and provide tailored solutions based on their requirements
• Build and maintain strong relationships with customers, including facility managers
• Respond promptly to customer inquiries and offer guidance throughout the sales process

Sales Process Management (Weighting 45%)

Quotes & Proposal Development

• Prepare accurate, comprehensive quotes/proposals based on customer specifications and project requirements
• Collaborate with internal teams, such as engineers and estimators, to gather necessary information for quoting purposes
• Prepare product presentations for the Sales team to showcase the value and benefits of industrial solutions
• Monitor and update annual service agreements with clients

Administration (Weighting 30%)

Sales Administration

• Coordinate with the sales team to ensure seamless communication and support
• Enter and update customer information and sales activities in the CRM system
• Assist in forecasting sales targets and tracking sales metrics
• Monitoring RFP and RFQ opportunities through agency websites
• Gather and analyze market data to identify potential opportunities and areas for growth

Qualifications

• Proven experience as an Inside Sales Representative or similar role in the industrial industry
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences
• Excellent customer service and relationship-building skills
• Proficiency in CRM software and MS Office Suite
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
• In-depth knowledge of industrial systems, components, and applications would be preferred

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.