Inside Sales Account Representative role

TopNotch; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated outbound sales professional to join their dynamic team. In this role, you will engage with small to medium-sized businesses, providing them with strategic advertising consultations to optimize their online presence. Your primary focus will be on making high-volume outbound calls, building relationships, and exceeding sales targets. This fast-paced environment offers an exciting opportunity to develop your sales skills while making a significant impact on clients' advertising success. If you thrive in a busy atmosphere and are passionate about helping businesses grow, this position is perfect for you.

Benefits

Sign-on Bonus

Comprehensive Training Program

Flexible Shifts

Support from Trainers and Team Leads

Qualifications

• Experience in outbound sales, particularly cold calling and relationship building.
• Strong communication skills to effectively engage decision-makers.

Responsibilities

• Conduct high-volume outbound calls to small and medium businesses.
• Build relationships and provide strategic advertising consultations.

Skills

Outbound Sales

Cold Calling

Market Intelligence

Customer Relationship Management

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Software

Email Communication Tools

Job description

• Candidate will work with an existing list of small to medium sized businesses currently utilizing online advertising and marketing services on our client’s platform.
• This is an outbound sales role – the expectation is to be consistent in exceeding quarterly targets through high-volume outbound calling.
• Candidate will be responsible for obtaining information regarding the customers’ business and advertising goals to capture and build market intelligence.
• Candidate will be responsible for finding contact information for the organizations through research.
• Candidate will be responsible for speaking with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign.
• Candidate will contact each customer identified on the list to provide a strategic advertising consultation and capture sales opportunities that include an advertising campaign relevant to client goals/needs. We look to develop a relationship with the advertiser over several calls throughout the quarter.
• The metrics are pitching solutions and products on the platform. We track if the advertiser took action and spent a certain budget based on the suggestion/advice we offer.
• The requirement is to contact all customers provided on the list and set up multiple calls with them to build a relationship and to better understand and help them achieve their goals. The assigned list of customers will be on a quarterly basis, with new accounts assigned on a rolling basis.
• The goal is: the more confidence in the platform we help the advertiser have, the more likely they will spend more and likely see improved results based on the consultations provided.

Day to Day

• Fast paced, busy, productivity is key element success. Expectation is being on the phone most of the day making outbound calls.
• Proactive outreach (cold calling) from list of advertisers and pitching to the prospective client and engaging them into wanting to set up a full value call.
• With proactive outreach (cold calling), it can be repetitive work as candidate may not always reach the client on the first, second, or third call.
• Goal is to have a minimum of 4+ full value calls scheduled per day in your calendar, each one of these calls lasting 30-45 minutes each.
• Time spent in between full value calls will be:
  • Proactive outreach (cold calling) from list of businesses
  • Following up with advertisers, checking in on how they are doing, answering emails
  • Trainings, huddles, coaching sessions
  • Contact research

Hours/Training

• Monday – Friday. Shifts can vary anywhere between 9am-6:30pm, and hours may vary between 35-44 hours per week. Shift bids are placed to determine which shift candidate gets based on metrics on a monthly basis.
• Training is an 8-week program: 4 weeks of in-class training and 4 weeks of nesting. Going live with the list of advertisers and starting to make calls, candidate will have support from our trainers, SMEs, and Team Leads.

Location: St. Catharines, ON

Contract: 12-month contract, with scope of permanent hiring.

Pay rate: $20.43 per hour plus sign-on bonus.