Inside Sales

E.B. Horsman & Son; Surrey; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday off

Health & dental benefits

Profit-sharing

ESOP

RRSP matching

EBH University access

Job summary

E.B. Horsman & Son is hiring an Inside Sales/Customer Service representative in Surrey, BC. You will build positive relationships with customers and suppliers, generate quotes, process orders and returns, and monitor pricing to support growth.

Ideal candidates have 3+ years of customer service experience, 1+ year in the electrical/lighting field, and solid MS Office skills. The role is full-time, on-site, with growth opportunities through EBH University.

Qualifications

• High school completion.
• 3+ years of customer service experience.
• 1+ years of electrical/lighting industry experience.
• Intermediate computer skills with MS Office and ability to learn new software.
• Basic mathematical skills.
• A wide range of product/service knowledge at EBH is an asset.
• Project coordination experience is an asset.
• Ability to be inclusive, collaborative, and respectful.

Responsibilities

• Handles customer inquiries, coordinates calls, assists with sales, and supports Outside Sales.
• Supports projects and quotations, escalating complex issues as needed.
• Processes and updates orders across multiple channels.
• Reports stock shortages and suggests new items based on demand.
• Manages return processes (RMA).
• Tracks sales, open orders, and pricing to drive growth.
• Supports warehouse, inventory, and branch safety initiatives.

Skills

Customer service

Communication

Teamwork

Mathematical skills

Project coordination

Education

High school completion

Tools

MS Office

Job description

Career Opportunities with E.B. Horsman & Son

Helping our communities thrive.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year of employment

Access to EBH University for personal & professional growth

Located at 13055 80 Ave, Surrey, BC V3W 3B1, this is a full-time permanent position that offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service, Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What to expect in the role

Customer Relations:
Handles customer inquiries, coordinates calls, assists with sales, and supports Outside Sales.

Project Management:
Supports projects and quotations, escalating complex issues as needed.

Order Management:
Processes and updates orders across multiple channels.

Stock Monitoring:
Reports stock shortages and suggests new items based on demand.

Returns (RMA):
Manages return processes.

Sales Monitoring:
Tracks sales, open orders, and pricing to drive growth.

Other Tasks:
Supports warehouse, inventory, and branch safety initiatives.

High school completion

3+ years of customer service experience

1+ years of electrical/lighting industry experience

Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs

Basic mathematical skills

A wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset

Project coordination experience is an asset

Ability to be inclusive, collaborative, and respectful

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.