Infrastructure Modernization Consultant — Onsite

Pathlion; Edmonton; On-site; CAD 80,000 - 120,000; Full time

Job summary

Pathlion seeks an Intermediate Business Consultant (Onsite) to advance infrastructure modernization and IT service transformation. You will work with operations teams to define IT services, design ITIL processes, and align governance with ServiceNow tooling where appropriate.

You will lead data centre modernization, hybrid cloud strategies, DR planning, and business continuity efforts, while delivering executive-ready briefs and roadmaps for senior leadership.

Qualifications

• Experience delivering infrastructure modernization and service transformation initiatives.
• Practical experience with ITIL based service design and operations.
• Experience supporting hybrid cloud environments.
• Experience producing DR, resiliency, and business continuity deliverables.

Responsibilities

• Assess current operational practices across infrastructure and end user services (server, storage, network, AV, desktop, service desk).
• Define and document end to end IT services, including service descriptions, ownership, service levels, success measures, and performance indicators.
• Design and document ITIL aligned operational processes, including Incident, Change, Service Design, Service Catalogue, and Continual Improvement.
• Lead development of data centre modernization strategy aligned to a hybrid cloud operating model.
• Facilitate DR planning, testing scenarios, and resiliency architectures on hybrid environments.
• Prepare executive level presentations, briefs, and decision documents.

Skills

ITIL

Facilitation

Executive communication

ServiceNow

Tools

ServiceNow

Job description

Pathlion seeks an Intermediate Business Consultant (Onsite) to advance infrastructure modernization and IT service transformation. You will work with operations teams to define IT services, design ITIL processes, and align governance with ServiceNow tooling where appropriate.

You will lead data centre modernization, hybrid cloud strategies, DR planning, and business continuity efforts, while delivering executive-ready briefs and roadmaps for senior leadership.