Business Consultant - Intermediate (Onsite) JP895

Pathlion; Edmonton; On-site; CAD 80,000 - 120,000; Full time

Job summary

Pathlion seeks an Intermediate Business Consultant (Onsite) to advance infrastructure modernization and IT service transformation. You will work with operations teams to define IT services, design ITIL processes, and align governance with ServiceNow tooling where appropriate.

You will lead data centre modernization, hybrid cloud strategies, DR planning, and business continuity efforts, while delivering executive-ready briefs and roadmaps for senior leadership.

Qualifications

• Experience delivering infrastructure modernization and service transformation initiatives.
• Practical experience with ITIL based service design and operations.
• Experience supporting hybrid cloud environments.
• Experience producing DR, resiliency, and business continuity deliverables.

Responsibilities

• Assess current operational practices across infrastructure and end user services (server, storage, network, AV, desktop, service desk).
• Define and document end to end IT services, including service descriptions, ownership, service levels, success measures, and performance indicators.
• Design and document ITIL aligned operational processes, including Incident, Change, Service Design, Service Catalogue, and Continual Improvement.
• Lead development of data centre modernization strategy aligned to a hybrid cloud operating model.
• Facilitate DR planning, testing scenarios, and resiliency architectures on hybrid environments.
• Prepare executive level presentations, briefs, and decision documents.

Skills

ITIL

Facilitation

Executive communication

ServiceNow

Tools

ServiceNow

Job description

Business Consultant - Intermediate (Onsite) JP895

Job Openings Business Consultant - Intermediate (Onsite) JP895

About the job Business Consultant - Intermediate (Onsite) JP895

Scope:
We require a Business Consultants for Infrastructure Modernization.
Project 1: Operations Services Transformation
The Province requires an Intermediate Business Consultant to support Court Technology Services operations with a comprehensive infrastructure and service modernization initiative. The Consultant will work closely with operations teams and stakeholders to modernize technology services (Server, Storage, Network, Desktop services, Audio Visual Serves), align operational practices to ITIL, and establish mature hybrid cloud, disaster recovery, resiliency, and business continuity capabilities.
The workstreams are interconnected and will progress in parallel, including:
Operations & Service Transformation
Data Centre Modernization & Hybrid Cloud Strategy
Disaster Recovery, Resiliency, and Business Continuity
The Consultant is expected to both author key deliverables and facilitate collaborative design with internal technical teams who provide detailed environmental knowledge.
Key Responsibilities & Deliverables

Key Responsibilities & Deliverables

• 1. Operations & Service Transformation
  1. Assess current operational practices across infrastructure and end user services (server, storage, network, AV, desktop, service desk).
  2. Define and document end to end IT services, including service descriptions, ownership, service levels, success measures, and performance indicators.
  3. Design and document ITIL aligned operational processes, including but not limited to:
     • Incident Management
     • Change Management
     • Service Design
     • Service Catalogue Management
     • Continual Improvement
  4. Support organizational design activities, including role definition and job description development.
  5. Develop and execute change management and communications plans to support adoption.
  6. Support potential alignment with service management tooling (e.g., ServiceNow).
• 2. Data Centre Modernization & Hybrid Cloud
  1. Lead development of a data centre modernization strategy aligned to a hybrid cloud operating model (on prem/private cloud integrated with public hyperscale cloud platforms such as AWS and Azure).
  2. Facilitate options analysis and decision making for modernization approaches.
  3. Produce both:
     • A multi year strategic roadmap, and
     • A tactical execution plan aligned to near term delivery.
  4. Work in an architecture adjacent capacity, producing logical designs, requirements, and decision artifacts while collaborating with technical architects.
• 3. Disaster Recovery, Resiliency & Business Continuity
  1. Facilitate engagement with service owners and business areas to define and document RTO/RPO requirements.
  2. Design and document DR and resiliency architectures aligned to hybrid environments.
  3. Develop executable disaster recovery runbooks, test plans, and recovery procedures.
  4. Plan, coordinate, and document DR exercises and test scenarios, including outcomes and improvement actions.
  5. Develop or update business continuity frameworks and plans aligned to operational realities.

Governance, Analysis & Executive Support

• Prepare clear, concise executive level presentations, briefings, and decision documents.
• Support program and project governance, including risk and issue management.
• Develop business cases, backgrounders, and recommendation documents suitable for senior leadership review.
• Facilitate workshops, working sessions, and stakeholder consultations.

Expected Outcomes

• By the end of the engagement, the Consultant will have delivered:
• An approved infrastructure and data centre modernization strategy
• A defined and documented service catalogue
• ITIL aligned operational processes and operating model
• Documented RTO/RPOs, DR architectures, and tested recovery plans
• Executable DR runbooks and completed test results
• Clear implementation roadmaps and executive approved recommendations

Qualifications & Experience (Implied through Duties)

• Demonstrated experience delivering infrastructure modernization and service transformation initiatives
• Practical experience with ITIL based service design and operations
• Experience supporting hybrid cloud environments
• Experience producing DR, resiliency, and business continuity deliverables
• Strong facilitation, documentation, and executive communication skills
• Experience in justice, courts, or public sector environments is an asset