Client Services Consultant

Wascana; Regina; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Wascana is seeking a well-rounded Client Services Consultant for a term position. The role focuses on solving operational issues in IT project delivery, requiring strong project management, business analysis, and customer service experience.

The ideal candidate plans, manages, implements, and supports IT solutions while adapting to rapid changes. The successful candidate will work independently and lead various business areas, demonstrating proactive communication and organizational skills

Qualifications

• Experience in project management, business analysis, and customer service.
• Ability to work independently and lead planning, management, implementation, and support of IT projects.
• Proactive, energetic and able to thrive in a fast-changing environment.

Responsibilities

• Lead planning, management, implementation and support of IT solution projects.
• Collaborate with teams to solve operational issues in project delivery.
• Apply IT service management practices and maintain documentation and test artifacts.

Skills

Project management

Business analysis

Customer service

Organizational skills

Communication skills

Tools

ServiceNow

SharePoint

Azure DevOps

Power BI

Job description

The Opportunity:

We are looking for a well-rounded professional to join our team in a term position as Client Services Consultant. This role is ideal for a highly adaptable individual with experience in project management, business analysis, strong customer service experience, and excellent organizational and communication skills who will thrive on playing a key role in solving operational issues in the delivery of critical projects. We are looking for a team player who values service excellence and embraces innovation in their work.

The Ideal Candidate:

The ideal candidate will work independently as well as lead various business areas in planning, management, implementation, and support of projects focused on the delivery of IT solutions to business problems. Must be positive, energetic, proactive, hardworking individual who thrives in a complex, quick changing environment.

Will have knowledge of:

• Project Management methodology, principles, processes tools/techniques.
• Business Analysis best practices, in particular requirements gathering and analysis techniques, and creation of current/future process maps.
• Application Continuous Improvement; Solution Operations Support and Maintenance.
• Assist in the development of test plans, and execution of test cases.
• Working knowledge of security operations, access controls, and information protection practices.
• IT service management platforms and tools (e.g., ServiceNow, SharePoint, Microsoft Azure DevOps, Power BI)