Infrastructure & IT Support Co-op — Cloud & Security

d2l; Kitchener; On-site; CAD 40,000 - 52,000; Full time

Job summary

D2L is seeking an aspiring IT professional for an Infrastructure support co-op. You will handle end-user support, research new technologies, and assist with infrastructure tasks across Windows, iOS, and cloud tools.

As a member of the IT Team, you will explore security, patching, and software management while learning how D2L serves its employees with a flexible, smart tech stack. This in-person co-op emphasizes growth and practical experience.

Qualifications

• Currently enrolled in a post-secondary program and will not graduate before the co-op.
• Experience with Windows and iOS technical support is preferred.
• Interest in cloud administration and AI tools is encouraged.

Responsibilities

• Participate in the experimental design process
• Collaborate closely with Project Managers and end users
• Manage a case workload and other project tasks
• Research cloud first task automation
• Participate in enterprise operations and security management
• Contribute to team meetings

Skills

Technical support

Windows & iOS

Team collaboration

Cloud administration

AI tools familiarity

Communication skills

Documentation

Problem solving

Self-motivation

Education

Course term in IT

Tools

JAMF

Microsoft 365

Patch management tools

Job description

D2L is seeking an aspiring IT professional for an Infrastructure support co-op. You will handle end-user support, research new technologies, and assist with infrastructure tasks across Windows, iOS, and cloud tools.

As a member of the IT Team, you will explore security, patching, and software management while learning how D2L serves its employees with a flexible, smart tech stack. This in-person co-op emphasizes growth and practical experience.