Infrastructure Analyst

City of Richmond Hill; Richmond Hill; On-site; CAD 85,000 - 115,000; Full time

Job summary

City of Richmond Hill is seeking an Infrastructure Analyst to implement and support the City’s server, application, network and telecommunications infrastructure. You will collaborate with IT teams to ensure secure, reliable, and scalable technology platforms.

This role requires strong networking expertise, relevant certifications, and a minimum of four years in IT. Evening shifts, on-call duties, and site travel may be required, with mileage reimbursement.

Qualifications

• Diploma in computer science or related discipline.
• Cisco Enterprise Certification required.
• Security Certification, Microsoft Certification and VMware Certification considered assets.
• 4 years of relevant IT experience.

Responsibilities

• Implement, maintain and support infrastructure and technology platforms securely and reliably.
• Manage, deploy, and operate network environments (Firewalls, Routers, Switches, WAPs, Load Balancers, VPN).
• Design and implement high availability solutions for business continuity.
• Provide second-tier support and troubleshoot operational issues.
• Coordinate moves, adds, changes and removal of networking equipment and services.
• Perform routine system backups and restores.
• Monitor network performance and security, apply patches.
• Collaborate with Project Teams and IT/business units for seamless integration.
• Document standards, procedures, and ITIL-aligned service management.

Skills

Networking technologies

Firewalls

Routers

Switches

VPN

DNS/DHCP

ACLs

OSPF/BGP

Customer service

Leadership

Education

Diploma in computer science or related discipline

Cisco Enterprise Certification

Security Certification

Microsoft Certification

VMware Certification

Tools

Windows Server

RHEL (Red Hat)

Backup Software

Patch Management

Virtualization

Job description

Reporting to the Supervisor, Technology Infrastructure, the Infrastructure Analyst is responsible for the implementation and support of the server, application, network and telecommunications infrastructure of the City. The Infrastructure Analyst will provide assistance to members of the Information Technology (IT) team along with administering technology infrastructure solutions in accordance with industry accepted best practices.

Key Duties and Responsibilities

• Implement, maintain and support the infrastructure and technology platforms for the City that are secure, reliable, scalable and implemented in accordance with industry best practices.
• Manage, deploy, and operate the City’s network environments including Firewalls, Routers, Switches, Wireless Access Points, Load Balancers and VPN.
• Design and implement high availability solutions in support of broader business continuity needs.
• Provide second-tier support for technical issues, troubleshoot operational problems and perform maintenance as required.
• Coordinates moves, adds, changes and removal of networking equipment, ports and services. Works with vendors and service providers as required.
• Perform and test routine system backups and restores.
• Perform network tuning and performance monitoring.
• Implement and maintain network security and apply required security patches.
• Perform proactive daily checks and be available to respond to alerts and emergencies after hours.
• Work closely with Project Teams, IT and business units to provide network expertise and ensure seamless integration and operation of network requirements in project delivery.
• Establish and maintain documentation, standards and procedures.
• Implement and maintain service management strategies that align with the ITIL framework
• Conduct research and understand emerging trends and technology solutions, services, protocols and standards including privacy, security and regulatory compliance

Education and Experience

• Diploma in computer science or a related discipline
• Cisco Certification in Enterprise is required
• Security Certification, Microsoft Certification and VMware Certification is considered an asset
• 4 years of relevant IT experience

Required Skills/Knowledge

• Strong technical knowledge and hands-on experience in networking technologies including Firewalls, Routers, Switches, Wireless Access Points, Load Balancers and VPN.
• Working knowledge and experience with implementing, configuring and managing DNS, DHCP, ACLs, URL Filtering, SSL Inspection, 802.1x and Routing protocols (OSPF, BGP).
• Demonstrated ability to establish and maintain an effective consulting relationship with internal and external clients with a strong customer service orientation.
• Possess highly developed leadership, team building, interpersonal, conflict resolution, negotiation, facilitation, problem solving, and communication skills.
• Ability to work effectively and collaboratively in cross-functional teams.
• Excellent organization, communication with effective decision making capabilities.
• Knowledge and experience with the following or equivalent applications and tools; Microsoft Windows Server, Red Hat Enterprise Linux, Enterprise Backup Software, Systems/Patch Management, Security and Virtualization.
• Must be available to work evenings, flex shifts, on-call/standby, extended hours and statutory holidays when required.
• Must be and willing and able to transport yourself to City work sites as required (mileage compensated).
• Requires satisfactory Police Records Check
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service
• Demonstrates personal leadership
• Builds people and culture
• Cultivates open communication
• Shapes the future
• Navigates and leads through complexity and change

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCityof Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.