Information Technology Support Specialist

AVASO Technology Solutions; Thompson; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading global IT solutions provider is seeking an IT Support Technician for onsite support in Thompson, Manitoba. The role involves troubleshooting hardware and software issues, supporting various applications, and mentoring L1 resources. Join AVASO Technology to be part of a dynamic team that offers excellent growth opportunities and the chance to work with cutting-edge technologies.

Benefits

Opportunities for career growth

Competitive salary and benefits package

Qualifications

• 4+ years experience in IT support.
• Expertise in troubleshooting hardware and software.
• Strong communication skills in English.

Responsibilities

• Provide IT field support including troubleshooting of hardware and software issues.
• Assist with installation of software applications and office tools.
• Manage incidents and service requests effectively.

Skills

EUC

Desktop

Network

Hardware & Software

Wi-Fi

Tools

O365

ServiceNow

Remedy

Job description

IT Support Technician

AVASO Technology Solutions - Thompson, Manitoba, Canada (On-site)

Job Opportunity:

Location: Thompson, Manitoba, Canada

Employment Type: Freelance- Onsite Support Role

Type of Agreement: Casual Independent contract

Experience: 4+ years

Required languages: English (Professional Speaking)

Skills: EUC, Desktop, Network, servers, HW & SW, Wi-Fi

Company Overview

Website: - https://www.avasotech.com/

AVASO Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in EUC, Desktop, Network, Servers, Hardware & Software, and Wi-Fi. Join AVASO and help businesses succeed with reliable and efficient IT services.

As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries.

With coverage in over 190+ countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world’s most recognized brands.

AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.

Position

Title: IT Support Technician

Roles & Responsibilities

Candidate will provide IT field support including, but not limited to, troubleshooting hardware, software, and operating system issues, as well as printers, fax machines, telephony devices and peripherals, and fixing them without violating the hardware warranty or customer security compliance requirements.

• Installation and troubleshooting of typical business software/applications like Adobe, internet browsers.
• Installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Configuration & troubleshooting of Apple mobile devices.
• Printer and VOIP phone configuration & troubleshooting
• Conference room A/V equipment assistance & trouble shooting
• Assisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers and other enterprise level hardware while under instruction from remote teams
• Operating system deployment via PXE / USB ISO / Microsoft Configuration Manager
• Take ownership of incidents and service requests (SRQs) raised by users in ticket management system.
• Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopening!
• Reviewing and maintaining KB articles
• Mentoring & training L1 resources
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls
• Contribution towards automation & service improvements

Required Skills

• Native or English communication skill
• Experience in Onsite support.
• Knowledge and experience on Windows 10 OS
• Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
• Preferable to have a good understanding of VPN and mobile device support.
• ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
• Knowledge and experience on Service requests, incident, problem management and change process
• Optional: knowledge in AD and smart hands and feet support.
• Optional: knowledge and experience of supporting tablets
• Optional: Ability to lift / move computer equipment weighing up to 20kg

Must have skills and VISA Requirements:

• Candidate must be legally authorized to work in Canada without any need of Visa Sponsorship. Exceptional technical and troubleshooting skills
• Excellent written and verbal communication skills.
• Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASO Technology?

Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT

solutions.

How to Apply: Ready to take your career to the next level? Apply now by sending your resume: [e-mail]

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.