information technology (IT) support technician

Jewish Federation of Greater Vancouver; Vancouver; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their team. This role involves providing exceptional support to users, managing incidents, and maintaining computer networks. You will have the opportunity to work in a collaborative environment where your skills in problem-solving and communication will be valued. With a focus on continuous learning and professional development, this position offers a chance to grow within a supportive organization. If you are passionate about technology and helping others, this is the perfect role for you.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Registered Retirement Savings Plan (RRSP)

Long-term care insurance

Free parking available

Learning/training paid by employer

Qualifications

• 2-3 years of experience in technical support and network administration.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Provide technical support and training to users experiencing difficulties.
• Manage incidents and maintain a log of problems and solutions.

Skills

Technical Support

Problem Solving

Communication Skills

Attention to Detail

Time Management

Education

College diploma (1-2 years)

Computer Science

Network and System Administration

Tools

Jira

MS Office

MS Windows

SharePoint

TCP/IP

Cisco Certified Network Associate

CompTIA Security+

Network+ Certification

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Network and system administration/administrator
• Computer technology/computer systems technology

Experience

2 years to less than 3 years

Work Setting

• Willing to relocate
• Help desk

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Supervision

• No supervision responsibility

Credentials

• Cisco certified network associate
• CompTIA Security+ Certification
• Network+ Certification

Experience and Specialization

• Jira
• iOS
• MAC
• Device drivers
• Networking hardware
• Intranet
• Internet
• Servers
• Security software
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP/IP
• WordPress

Additional Information

Security and Safety

• Criminal record check

Transportation/Travel Information

• Public transportation is available

Work Conditions and Physical Capabilities

• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking

Personal Suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial Benefits

• Registered Retirement Savings Plan (RRSP)

Long Term Benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Learning/training paid by employer
• Parking available