IT Help Desk Support Technician

Canada Tubeform Inc; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Health benefits

Training and development opportunities

Job summary

A leading IT solutions provider in Canada seeks a dynamic IT Help Desk Support Technician to provide expert technical support to clients. The ideal candidate will have at least 2 years of experience and strong troubleshooting skills. Responsibilities include remote and on-site support, managing tickets, and ensuring excellent customer service. The company offers a competitive salary, paid time off, and a comprehensive benefits package, emphasizing professional development and advancement opportunities.

Qualifications

• 2+ years work experience in a Managed Services Provider environment.
• Must have in-depth knowledge of configuring and troubleshooting networks.
• Advanced troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site and remote technical support.
• Document work in the ticketing system.
• Communicate effectively with clients and staff.

Skills

Technical diploma or equivalent experience

In-depth knowledge of hardware and software troubleshooting

Excellent communication skills

Customer service skills

Advanced troubleshooting skills

Education

Technical diploma

Tools

Windows

MacOS

Active Directory

Office 365

Linux

Job description

About Us

At innov8 we have a unique culture built on innovation in the office space, providing industry leading information technology solutions and services. As a leading digital solutions company, we thrive at providing the best customer service experience to our customers. We are currently looking for a dynamic and self‑motivated IT Help Desk Support Technician to join our awesome IT support team. With offices in BC and AB, innov8 is strategically positioned to partner with businesses and offer IT support services.

Position Details

The IT Help Desk Support Technician role focuses on solving challenging technical issues while providing expert recommendations on server and desktop software/hardware. The successful candidate will provide on‑site, front‑line telephone and remote support to innov8 customers.

Key Responsibilities:

• Perform remote and on‑site end‑user support as required for multiple small and medium‑sized businesses
• Provide professional technical support on:
  • Servers & Desktops: Windows and MacOS
  • Mobile devices including: Android and IOS
  • Network equipment including routers, switches, access points, firewalls, VOIP
• Document all work done in ticketing system
• Communicate effectively and efficiently with clients and staff to schedule service tickets
• Review/prioritize outstanding projects, requests, change and incident tickets
• Work with software and hardware vendors

Requirements:

• Technical diploma or a combination of experience and education
• 2+ years work experience required, preferably in a Managed Services Provider environment
• Must have in‑depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
• Advanced/Expert knowledge of common operating systems
• Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
• Advanced troubleshooting and problem‑solving skills
• Excellent interpersonal skills within a team environment
• Outstanding Customer Service and communication skills (verbal and written)
• Detailed organizational and time‑management skills

Nice to Haves:

• Linux and PowerShell scripting
• Programming languages such as PHP, ASP.NET, Perl, Python
• Internet security and data privacy principles education
• Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
• Able to architect IT solutions suitable for small and medium sized organizations

What we offer:

• Competitive compensation program
• Paid vacation and personal time off
• On the job training and professional development
• Extensive benefits plan including: Dental, Medical, and Extended Health
• Annual performance and advancement opportunities within the company

We thank all those who express interest in this opportunity however only those short‑listed will be contacted. Please email resume and cover letter to [e-mail]