information technology (IT) support analyst

DeafBlind Ontario Services; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Ontario is seeking an IT Analyst to enhance their technical support team. The role involves managing network access, reporting system performance, and supervising other support staff. Ideal candidates will have relevant certifications and experience in a fast-paced, client-focused environment.

Benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• 3-5 years of experience in IT support or analysis.
• CompTIA Security+ and A+ certifications required.
• Knowledge of networking and security protocols.

Responsibilities

• Provide access to computer networks and report on system performance.
• Consult manuals to implement solutions and supervise technical support staff.
• Maintain a log of problems and solutions for future reference.

Skills

Client focus

Time management

Team player

Initiative

Accurate

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Office

Networking software

Security software

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 3 years to less than 5 years

Work setting

• General office

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Supervision

• 3-4 people

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• A+ Certification

Computer and technology knowledge

• Shell script
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Word processing software
• Presentation software
• Communication software
• Business diagram software
• Desktop publishing software
• MS Office
• MS Windows
• TCP / IP
• Wireless networks

Area of work experience

• Quality assurance or control

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Registered Retirement Savings Plan (RRSP)

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Information Technology It Analyst • Newmarket, ON, CA