Sr Support Analyst - Email Archive #89609

PCRecruiter - Recruitment Software & Applicant Tracking System; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Application Support Analyst in Toronto to manage an email archiving migration project. The role requires expertise in email archive administration and Office 365, with opportunities for contract extension. Ideal candidates will have strong communication skills and experience in the financial industry.

Qualifications

• 3+ years of experience with email archive administration.
• Experience with migration and supervision/surveillance.
• Ability to manage multiple projects effectively.

Responsibilities

• Coordinate implementation plans for application updates.
• Gather and analyze requirements to enhance application support.
• Identify and resolve complex production problems.

Skills

Email Archive Administration

Email Archive Migration

Office 365

Communication Skills

Presentation Skills

Problem Solving

Education

Bachelor’s degree in Computer Science or related field

Job description

Sr Support Analyst - Email Archive #89609

Request ID: 89609-1
Start/End Dates: 6/17/2025 - 6/16/2027
Work Location: 81 Bay 14th Floor
Job Title: IT - Application Support Analyst - Senior

Job Description: Position Title: Application Support Analyst - Senior
Line of Business: TI&I

Target Start Date: asap
Duration: 12 months
Potential for this contract to be extended or converted to FTE? Extension is possible

Hybrid work onsite every Tuesday plus 2nd Friday of month
Office Location: 81 Bay 14th
Work Schedule (hours per week, start time): mon- fri 8-5, 37.50/week
Potential for OT? On approval by manager

Reason the role is open? New role
What project will this contractor be working on? Compliance messaging Archiving project
Selling points of the positions: high chances of extension, working on latest archiving technologies

Best vs average candidate: experience with email archive administration/operation, email archive migration experience, supervision and surveillance, experience working with project team, working with technology skills, presentation skills, email archive connector experience, Office 365 experience, financial industry experience and exposed to industry standard compliance requirement will be an asset
Notes:
Applications Support - Email Archiving
Project 2 years long
Email archiving and migration project, will be working with "Supervision" is an add- on app, third party archives migration.
Need exp MS Exchange and O365 and 3rd party connectors.
In office 1 per week; but if it is the right candidate, open to discuss remote options.
Interview process: MS Exchange questions, more about migration questions, basic concepts of email archiving


Job Description:
Must Have Requirement:
1. Experience with email archive (admin./operation) – 3 years
2. Experience with email archive migration – 1 year
3. Experience email archive connector experience – 3 years
4. Experience with email archive supervision/surveillance – 1 year
5. Office 365 – 2 years
6. Strong communication skills
7. Good presentations skills
8. Able to support multiple projects

Nice to Have:
1. Financial industry experience and exposed to industry standard compliance requirement will be an asset

Soft Skills: Self starter and adaptive
• You’re an effective team player willing to share expertise, knowledge and information
• You possess excellent communication skills, both written and oral
• You’re detail and process oriented

Deadline is Jun 11th at 10am

Generic Summary:
The main function of an Application Support Analyst is to plan, design, develop and implement efficient business and operations systems in support of core organizational functions and business processes.

Job Responsibilities:
• Coordinate and/or execute implementation plans for new medium to highly complex application and maintenance updates.
• Coordinate testing and validation with business users.
• Development of modules, support for conversion of data, job scheduling, unit/integration testing, business process documentation, development of training materials, and delivery of end user training.
• Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action.
• Gather requirements, design, configure, code, test and resolve issues in a development and production support environment.
• Identify and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.
• Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.
• Prepare detailed functional specifications for the development of custom reports, enhancements, interfaces, conversions, and forms.
• Translate business requirements into configurations and interface specifications.

Education/Experience:
• Bachelor’s degree in Computer Science or a related field.
• Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• IT Environment--Knowledge of organization's total information technology (it) environment.
• Knowledge and utilization of production scheduling, control procedures and maintaining of processing service deliverables.
• Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment.
• Knowledge of and experience with defining, implementing changes to, and supporting a production application.
• Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Strong knowledge of design techniques and data integration principles.
• Understanding of SDLC methodologies.
• Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.
• 5-7 years of experience.