Sr. Application Support Analyst

RBC; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

A leading financial institution is seeking an Application Support Analyst to provide critical day-to-day support for their portfolio management and client reporting applications. The role involves troubleshooting, monitoring, and improving application performance, ensuring quality support, and enhancing operational efficiency in a dynamic work environment. Candidates should possess expert SQL skills, a solid understanding of application technologies, and the ability to communicate effectively with various IT partners.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for career development

Qualifications

• Expert knowledge in SQL queries and scripting.
• Experience with industry-standard SRE tools.
• Strong troubleshooting abilities.

Responsibilities

• Provide day-to-day application support and troubleshooting.
• Monitor batch jobs and system performance.
• Lead investigations of operational failures.

Skills

SQL

Interpersonal Relationships

Problem Management

Incident Management

Customer Service

Education

Bachelor's in Computer Science or related field

Tools

Dynatrace

Ansible

ServiceNow

ELK

PagerDuty

Job description

Job Summary

Job Description

What is the opportunity?

The CWMT- Portfolio Management and Client Reporting team is looking for an Application Support Analyst to join Production support team . In this role you will be primarily responsible for day to day application support, monitoring batch jobs, handling and resolving user inquiries, participate in major incidents through the issue resolution.

What will you do?

• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs.

• Ensuring the applications health and performance in production, monitor and investigate JCL batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smoot operations.

• Perform system health check, analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.

• Improve and standardize the monitoring solutions for all applications, to predict and prevent production issues.

• Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.

• Assist in incident management and problem management for applications in scope.

• Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.

• Responsible for ensuring maintenance of high-quality support documents, procedures and processes.

• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.

What do you need to succeed?

Must-have

• Expert knowledge and relevant experience in SQL queries and scripting.

• Great expertise with main industry databases (SQL server, Oracle, MongoDB, etc)

• Experience with Windows servers, IIS Web servers, Linux server, cloud applications and SQL Servers, KAFKA,API's.

• Hands-on experience in a variety of Industry standard SRE tools (Ansible, Catchpoint, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Slack, Elastic Stack)

• Strong experience in troubleshooting, attention to detail and a continuous improvement mindset

• Ability to quickly pick up new tools, programming languages, libraries, frameworks, and other technical concepts as needed.

• Understanding of one or more of the following: programming languages, databases, and/or web technologies.

• Excellent written and verbal communication skills: ability to deal with key partners across the organization: Business, Operations, Application Development, Maintenance, and Infrastructure Teams

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have

• Exposure to Java, .Net, GitHub, DevSecOps, IBM Urbancode Deploy, Jenkins, Jira, Confluence, Jira Service Desk.

• Experience in Vendor Management, application development, database, system engineering and/or systems analysis.

• Understanding of banking/financial services industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid
#LI-POST

Job Skills

Business, Customer Service, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Interpersonal Relationships, Problem Management, Structured Query Language (SQL)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-06

Application Deadline:

2025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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