Information Services Technician

District School Board Ontario North East; Timmins; On-site; CAD 52,000 - 72,000; Full time

Job summary

The Information Services Technician role at District School Board Ontario North East ensures the proper functioning of information services, in coordination with the Information Services Coordinator, school and board staff. The technician maintains networks, servers, and AV equipment, contributing to reliable information and communication resources.

Responsibilities include support for Microsoft platforms (Azure, Windows Server, Windows Client, Office), Intune, and Endpoint Manager, with a focus

Qualifications

• Diploma from a two-year college in computer studies or a Bachelor's in Computer Science.
• Proven ability to meet strict timelines and work under pressure.
• Strong customer service and team collaboration skills.

Responsibilities

• Ensure proper functionality of information services systems in consultation with the coordinator.
• Maintain network and server applications and support information resources.
• Provide technical support for audio-visual equipment during events and meetings.

Skills

Time management

Customer service

Teamwork

Organizational skills

Analytical skills

Problem solving

Attention to detail

Azure

Windows Server

Office Suite

Intune

Endpoint Manager

LAN cabling

Networking

A/V support

Verbal communication

Education

Two-year college diploma in computer studies

Job description

Location: Timmins andsurrounding area

VacancyDetails: 1.0 FTE (full-time,35 hours/week)

This posting is foran existing vacancy.

Job Summary

The InformationServices Technician ensures the proper functionality of the informationservices systems. In consultation with the Information Services Coordinator,school and board staff, the Technician contributes to the efficient support ofinformation services, maintains network and server applications, and ensuresthe reliability and sustainability of information and communication resources.

Education

• A Diploma from a two (2)year community college program in computer studies, or a Bachelors Degreein Computer Science

Skill, Ability and Experience Requirements

• Ability to work to stricttimelines – often under pressure
• Effective customer serviceand collaborative skills, including ability to work successfully in a teamenvironment and independently.
• Demonstrated organizational,analytical, and problem-solving skills, including excellent attention todetail
• Knowledge of and experiencein working with Microsoft Software Platforms and applications (ie. Azure,Windows Server, Windows Client, and Office Suite, etc.)
• Knowledge of and experiencein working with Mobile Device Management Systems such as Microsoft Intune
• Knowledge of and experience deployingendpoints using Microsoft Azure Endpoint Manager
• Experience in themaintenance, repair, installation and use of computer hardware andsoftware
• Experience in theinstallation and troubleshooting of networking hardware, including LANcabling installation, WLAN, switch, network printers (TCP/IP)
• Provide Technical supportand operational assistance for audio-visual equipment during schoolevents, meetings, and special functions.
• Experience with the setup,configuration, and maintenance of Apple devices
• Experience in the setup,configuration, and maintenance of Audio Visual (A/V) equipment, includingprojectors, displays, speakers, microphones, and related control systems
• Excellent written, verbalcommunication and interpersonal skills
• Ability to perform dutieswith minimal supervision
• Physically capable ofoperating a vehicle safely, possess own vehicle and a valid driver'slicense, have an acceptable driving record, and personal insurancecoverage

§ Ability to perform the essential duties of the position, including physical work such as lifting and carrying equipment and materials up to 50 lbs., kneeling, bending, twisting, and completing installations and maintenance work at elevated heights using ladders, with or without reasonable accommodation.

§ Ability to work overtime and change working hours to suit the needs of project work and maintenance windows

DSB1 may use Artificial Intelligence (AI) tools to assist inscreening and assessing applicants, as defined under the Employment StandardsAct (ESA). AI is not used to make final hiring decisions. In DSB1,final hiring decisions are made by DSB1 staff.