Information Services Clerk

Timmins and District Hospital; Timmins; On-site; CAD 54,000 - 58,000; Full time

Job summary

Timmins and District Hospital is hiring for clerical and receptionist duties within the Information Services portfolio. You will register patients, update demographics, and enter data into Meditech and other systems.

You will interact with patients, visitors and staff, using strong communication, accuracy, and confidentiality. Proficiency in Microsoft Office, data entry, and bilingual English/French are preferred.

Qualifications

• High school diploma or equivalent required. Post-secondary graduates from an Office Administration, Medical Administration, Business Administration or other related graduate program is mandatory.
• Previous work experience in clerical office environment and knowledge of medical terminology would be an asset.
• Typing 40 wpm, filing rapidly and accurately.
• Strong abilities to work with computer data entry systems.
• Intermediate to advanced knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to work independently and demonstrate initiative with minimal supervision within a team environment.
• Excellent interpersonal and communication skills, oral and written.
• Clerical perception to check entries and file material in proper sequence.
• Understand instructions and exercise good judgment when meeting patients, visitors, and professionals.
• Regular attendance history.
• Physical ability to sit/stand, bend, reach, lift and crouch.
• Flexible with shifts.
• Current registration, switchboard, chart assembly and scanning experience would be an asset.
• Provide effective services to clients/patients in both English and French.
• COVID-19 vaccination per Ontario guidance.

Responsibilities

• Update patient demographic information and register patient visit data into the Meditech System.
• Enter/update information into ERNI, CRITICAL and other web-based programs as needed.
• Interact and take directions with/from Patients, Visitors and other staff as required.
• Communicate effectively with people at all levels, in person and on the telephone.
• Observe details in written material and document data and filing reports with clerical perception.
• Maintain tact, diplomacy, reliability, and a pleasant personality in carrying out responsibilities.
• Handle highly sensitive information confidentially.
• Maintain good working relationships with staff, providers and hospital team per Respectful Workplace Policy.
• Perform other departmental responsibilities as assigned.

Skills

Typing 40 wpm

MS Word

MS Excel

MS PowerPoint

MS Outlook

Bilingual English/French

Data entry systems

Interpersonal communication

Independent with initiative

Teamwork

Education

High school diploma or equivalent

Office Administration / Medical Administration / Business Administration certificate

Tools

Meditech system

ERNI

Web-based programs

Switchboard/Registration/Health Data systems

Job description

To perform the clerical and/orreceptionist duties within the Information Services portfolio: Reception /Registration / Switchboard / Health Data functional areas.

POSITION RESPONSIBILITIES

• Updatepatient demographic Information and Register Patient visit data into theMeditech System.
• Enter/ update required information into ERNI, CRITICAL and other web-based programsas needed.
• Interactand take directions with/from Patients, Visitors and other staff, asrequired.
• Requiredto communicate effectively with people at all levels, in person and on thetelephone, when providing or obtaining information.
• Usingyour skilled clerical perception, you will be required to accuratelyobserve pertinent details contained within written material and whendocumenting received data and/or filing reports.
• Youmust be alert, possess a good memory, present a pleasant personality andemploy tact and diplomacy in always carrying out the positionresponsibilities.
• Youwill be required to handle highly sensitive information confidentially.
• Mustmaintain good working relationships with departmental staff, health careproviders and all other hospital staff as per the Respectful WorkplacePolicy established at TADH.
• Toperform other departmental responsibilities as assigned.

POSITION REQUIREMENTS

• High school diploma or equivalentrequired. Post-secondary graduates from an Office Administration, MedicalAdministration, Business Administration or other related graduate program ismandatory.
• Previous work experience in theclerical office environment and knowledge of medical terminology would be anasset.
• Musthave the ability to perform / apply routine office procedures / clerical tasks(typing 40 wpm, filing rapidly and accurately).
• Musthave strong abilities to work with computer data entry systems.
• Intermediateto advanced knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Must have the ability to workindependently and demonstrate initiative with minimal supervision within a teamenvironment.
• Musthave excellent interpersonal and communication skills, oral and written.
• Must have the clerical perception tocheck entries such as names, titles and chart numbers and file material inproper sequence.
• Must possess the ability to understandinstructions, and to exercise good judgment when meeting and dealing withpatients, visitors, and other professionals.
• Employment history which demonstratesregular attendance at work.
• Must have the physical ability to workwhile sitting or standing most of the working day and be able to bend, reach,lift and crouch while using departmental files.
• Must be flexible with shifts.

• Current registration, switchboard,chart assembly and scanning experience would be an asset.
• Mustpossess the ability to provide effective services to clients/patients in bothEnglish and French. Individuals who meetthe language requirements of this post are invited to submit their résumé forconsideration.
• AllTADH staff members must follow the COVID-19 vaccination series in accordancewith the most up-to-date vaccine guidance provided by the Ontario Ministry ofHealth.

Compensation and Benefits

• Starting salary of $27.85. /hour; $54,307.50/year(As per Step 1 of the STW collective agreement.) range to $29.60/hour; $57,720.00(As per Step 4 of the STW collective agreement.)
• Option to enroll in Healthcare of OntarioPension Plan.

Timmins and District Hospital will provide accommodations for applicants with disabilities during the recruitment process.

In the spirit of equity and inclusion, lived experience including intersectionality as a racialized individual, a woman, a member of 2SLGBTQIA+ communities, or a Personwith a Disability will be a large consideration in the selection process.

TADH is committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work environment to provide quality care where all feel valued, respected, and supported. TADH is dedicated to building a workforce reflective of the communities in which we live, serve, and encourage Indigenouspeople, visible minorities, and persons with disabilities to apply and self‑identify.

We thank all applicants for their response; however, only those selected for an interview will be contacted.

EXEMPLARY CARE TO NORTHERNERS

WORKING TOGETHER WITH OUR PARTNERS TO IMPROVE THE HEALTH OF NORTHERNERS