Information Desk Assistant Visitor Services

Unity-Health-Toronto; Toronto; On-site; CAD 38,000 - 43,000; Part time

Job summary

St. Michael's Hospital in Toronto is seeking an Information Desk Assistant for Visitor Services to support patients, visitors and staff in a busy lobby. You will greet and direct people, perform quick Lookups for patient information, answer calls and help with wayfinding and appointments.

Evening and weekend shifts are required on a rotating basis. Part-time permanent position with a salary range of 27.33–30.87 CAD per hour.

Qualifications

• Successful completion of a secondary school diploma required.
• Successful completion of a post-secondary community college program in a related field preferred.
• Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
• Able to use telephone equipment at the Information Desks.
• Basic mathematical skills (addition, subtraction, multiplication and division) are required.
• Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success in working in a team environment.
• Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
• Able to demonstrate trouble-shooting and problem-solving skills.
• Demonstrated ability to work both independently and as part of a team
• Proven commitment to Mission and Values of the organization.
• Excellent attendance record.
• High energy and able to multitask.
• Medical Terminology Certificate is an asset.
• Other duties as assigned.

Responsibilities

• Greet and direct patients, visitors and staff
• Perform a computer search to locate patient information for way-finding and clinic appointments.
• Answer telephone inquiries and provide relevant information as requested.
• Problem solve issues for patients and visitors and escape when appropriate
• Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
• Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
• Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
• Alert the Team Leader to any issues or concerns that require escalation
• Other duties as assigned.

Skills

Excellent customer service

Strong communication skills

Ability to multitask

Team player

Fast-paced environment experience

Education

Secondary school diploma

Post-secondary community college program (preferred)

Tools

ADT software

Microsoft Outlook

Microsoft Word 2010

Intranet/Internet

Job description

Information Desk Assistant Visitor Services(Job Id 17740)

Job title: Information Desk Assistant Visitor Services

Job ID: 17740

Site: CA:ON:Toronto:St. Michael's Hospital

Category:

Work type: Part-Time Permanent

Date posted: October 28, 2026

Salary range: 27.33-30.87

Shift/ hours of work:

Description

DUTIES & RESPONSIBILITIES:

• Greet and direct patients, visitors and staff
• Perform a computer search to locate patient information for way-finding and clinic appointments.
• Answer telephone inquiries and provide relevant information as requested.
• Problem solve issues for patients and visitors and escape when appropriate
• Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
• Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
• Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
• Alert the Team Leader to any issues or concerns that require escalation
• Other duties as assigned.

QUALIFICATIONS:

• Successful completion of a secondary school diploma required.
• Successful completion of a post-secondary community college program in a related field preferred.
• Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
• Able to use telephone equipment at the Information Desks.
• Basic mathematical skills (addition, subtraction, multiplication and division) are required.
• Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success in working in a team environment.
• Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
• Able to demonstrate trouble-shooting and problem-solving skills.
• Demonstrated ability to work both independently and as part of a team
• Proven commitment to Mission and Values of the organization.
• Excellent attendance record.
• High energy and able to multitask.
• Medical Terminology Certificate is an asset.
• Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

DUTIES & RESPONSIBILITIES:

• Greet and direct patients, visitors and staff
• Perform a computer search to locate patient information for way-finding and clinic appointments.
• Answer telephone inquiries and provide relevant information as requested.
• Problem solve issues for patients and visitors and escape when appropriate
• Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
• Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
• Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
• Alert the Team Leader to any issues or concerns that require escalation
• Other duties as assigned.

QUALIFICATIONS:

• Successful completion of a secondary school diploma required.
• Successful completion of a post-secondary community college program in a related field preferred.
• Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
• Able to use telephone equipment at the Information Desks.
• Basic mathematical skills (addition, subtraction, multiplication and division) are required.
• Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success in working in a team environment.
• Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
• Able to demonstrate trouble-shooting and problem-solving skills.
• Demonstrated ability to work both independently and as part of a team
• Proven commitment to Mission and Values of the organization.
• Excellent attendance record.
• High energy and able to multitask.
• Medical Terminology Certificate is an asset.
• Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier‑free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.