Informatics Advisor/Customer Service Representative

PBS Systems; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Informatics Advisor to join their dynamic team in Calgary. In this role, you will leverage your problem-solving and troubleshooting skills to support clients in the automotive sector, ensuring they receive top-notch assistance with software and services. The company is known for its commitment to innovation and customer partnership, offering a collaborative environment where your contributions truly matter. With opportunities for internal growth, professional development, and even travel, this role is perfect for those looking to make a significant impact in a rewarding career. Join a team that values your expertise and fosters your growth!

Benefits

Internal promotion opportunities

Education department for professional development

Travel opportunities

Free parking

Staff events

Competitive annual base salary

Bonus for product certification

Referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Strong problem solving and troubleshooting skills are essential.
• Experience in the automotive industry is a valuable asset.

Responsibilities

• Support and troubleshoot client issues via phone and email.
• Assist with data requests and setup configurations for clients.

Skills

Problem solving

Troubleshooting skills

Time management

Organization skills

Multi-tasking

Education

Experience in automotive industry

Tools

Microsoft Office Suite

Network setups

Printer setups

Job description

Informatics Advisor/Customer Service Representative

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #916

Friday, April 11, 2025

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Informatics Advisor

Reports To: Team Lead, Informatics

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

An Informatics Advisor works with the Informatics team to support the PBS Install Services Team. As an Informatics Advisor, you will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Informatics Advisor provides immediate solutions and services or escalates, if necessary, to other departments.

Job Responsibilities:

• Support and troubleshoot issues received by phone and email
• Write up tickets and investigate issues involving third party data feeds
• Review issues or concerns from vendors who collect data from dealerships
• Fulfill data requests and communicate those setups to both internal and external customers
• Assist onsite teams and dealerships with setting up payment processing machines
• Configuration of online payment systems
• Configure texting numbers, record automated messages for dealer appointments, and web setups
• Follow processes for integration of manufacturer communications and ensure link is established
• Work with internal staff to help investigate or find answers for those who are onsite
• Investigate issues called or emailed in from onsite staff, create a ticket and escalate when needed
• Maintain documentation and update as processes change within installs and data transfers
• Discuss and navigate our DMS Software to better assist customers
• Ongoing training of the software and different departments within the company

Qualifications:

• Knowledge of printer and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
• Experience in the automotive industry/dealership environment is an asset
• Solid computer knowledge of Microsoft Office Suite
• Problem solving and troubleshooting skills
• Effective time management, organization, and self-management skills
• Strong multi-tasking & prioritization
• Available for occasional work on Saturday and/or Sunday to support software installations
• Available for occasional work on USA/Canadian holidays, based on installation needs

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.